Lighthouse

Whether you’re in financial services, healthcare, insurance, banking or any other industry where your employees need access to information at their fingertips, knowledge management is a crucial component in the success of this experience. KMS Lighthouse is the next-generation knowledge management solution used by brands globally. Our cutting-edge solution: ✅ Can cut employee training times by up to 50%. ✅ Increases productivity ✅ Reduces costs ✅ Reduce error rates ✅ Increase First Call Resolution (FCR) by up to 40% ✅ Easily integrates with your preferred tools, allowing you to increase productivity across all channels and departments. ✅ Is trusted by some of the biggest brands in the world. When your agents need information in real-time, our software is responsive which means an enhanced customer experience.

Automated scanning is an important part of your digital accessibility journey. ARC Toolkit is a free browser plug-in that performs automated scans. 1. ARC Toolkit scans a single page at a time on your website. 2. After the scan, ARC Toolkit lists the accessibility errors found on that page by topic or page element. 3. Accessibility errors can be copied into bug tracking software. ARC Toolkit uses the same rules engine as ARC Monitoring, a part of the Accessibility Resource Center.