Audience
Hotels interested in a software solution to get more direct bookings and capture guest and prospect details and grow data base
About Genuyn
Engage your guests the way a movie engages its audience. Chatbot and Messenger web widget for hotel's website. Get to know your website visitors. Let them chat with you when visiting your hotel’s website and continue communication after they leave the page. Turn every lead into a guest. Save time of your staff and drive Direct Bookings. Know your guests the moment they book a room, from any booking channel. Check their preferences and interests and start building a relationship before their arrival. Send special wine tour offer to a wine lover, or surprise an art lover with complimentary tickets to a nearby gallery. Communicate with your guests in real time. Use social messaging (like Facebook Messenger and Whatsapp) and SMS texts to solve their problems, answer their questions and offer highly personalized and curated experiences. 13% of chat inquiries end up with a Direct Booking.
Popular Alternatives
Bookboost
Keep your guest communications open 24/7. A live chat plug-in for hotel websites lets you receive and send messages to web visitors. With messaging automation, you can provide answers to guest questions anytime day or night. Bring all messaging apps into a single inbox (inc. SMS, Facebook Messenger, email, WhatsApp). Respond in real-time to guest inquiries, delegate to team members and track conversations. Deliver the information guests need for each part of their stay. A great cross-selling tool. Segment & manage guest profiles. Schedule personalized messages and promotions to guests based on arrival dates, group size and other metrics. Contact the right guest at the right time. Benefit from PMS connectivity and create a personalized & targeted, messaging-first, guest journey. Connect with your guests instantly on their preferred messaging app.
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SABA Chatbot
Enhance your guest experience and streamline hotel operations through highly personalized communication using your guest’s preferred communication style. The SABA Chatbot is an automated, 360 degree, a communication platform for hotels. Our intelligent hotel chatbot uses artificial intelligence and machine learning to personalize the guest experience and drive conversations by answering guest questions, taking requests, making recommendations and helping to book hotel services. Our natural language processing algorithm will understand the intent of your guests, and respond instantly with on-brand communication. The SABA Chatbot is trained to understand the true intent of guest queries, and assess the guests sentiment to ensure a superior user experience. It will answer all guest questions and respond to service requests to ensure maximal engagement and service quality. Eliminate the anxiety of guests visiting a property where staff may not speak their language.
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GuestService
GuestService is a standalone product for the end-to-end guest engagement. You can take new orders and manage guest requests through the guest service online portals. With real-time, multi-language and multi-platform, you can serve your guests in all areas of the web, mobile, kiosk and lobby. Satisfy your customers, increase customer loyalty, increase your revenues with a single product. GuestService ensures that the best service is always given to your guests.They send their requests, orders, and follow their status without a language barrier and contactless by the mobile. Your guest knows your hotels, your services and nearby places and takes advantage of the digital concierge service. No additional setup cost. Choose your package and instantly start using it instantly. If you require support during the setup phase, our online chat team is always with you.
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Oaky
Oaky’s robust upselling software serves your hotel at every level. Explore Oaky for yourself or contact our sales team to give you a tour of the product. We’d love to show you the ropes. Oaky gives your guests the ability to choose services and items that they personally find valuable. Personalized upselling rooted in data, sent at optimal times, has been shown to positively impact ROI. Oaky harnesses the power of automation to earn you more revenue per guest without burdening your operations. Oaky enhances the guest experience and drives incremental revenue through targeted upselling. Oaky sends automated pre-arrival communication to guests at optimized times between reservation and arrival, proven to have a positive effect on conversion. Oaky gives your hotel a supportive presence by allowing guests ongoing access to relevant add-ons and upgrades throughout their stay. Oaky increases the conversion of direct bookings and reduces cancellation rates.
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Integrations
Company Information
Genuyn
Founded: 2017
United Kingdom
genuyn.com
Videos and Screen Captures
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Product Details
Platforms Supported
SaaS
Training
Documentation
In Person
Support
Phone Support
Online