Gems

Curiosity is the context graph for industrial AI. It connects the knowledge spread across an organization's files, messages, wikis, ticketing systems and databases into a single graph that teams can search, explore and put to work with AI. Most search tools treat each document in isolation. Curiosity keeps the relationships between records intact, so a part, a supplier, a ticket and a field report stay linked. Search returns answers with that context attached, and every answer carries a clear trail back to the source. It holds data in memory, so results return as you type across structured and unstructured sources, and connects to systems such as network drives, SharePoint, Jira and ServiceNow without moving your data. Curiosity runs on your own infrastructure for data privacy, respects your existing permissions and combines your knowledge graph with the AI models you choose. Built for industrial enterprises that need trustworthy answers from complex, connected data.

IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using artificial intelligence and large language models, watsonx Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots. Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. IBM watsonx Assistant is more than a chatbot. It knows when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human agent for more assistance. And since it can be deployed in any cloud or on-premises environment – smarter AI is finally available wherever you need it.