Audience
B2B companies looking for an SMS Marketing platform
About Expert Texting
Don’t confuse your customers with short codes sms or long codes, use our SenderID (Alphanumeric) based SMS service or text service to notify your customer. They can view incoming message from your company name, even if your contact information is not saved on their list. Our fast response Text API or SMS API can easily integrate to your current system or with any CRM. It is so powerful that you can retrieve your incoming text messages as well. This feature will save your time since there is no need to login at an Expert Texting Area to send SMS(s) to your customers. One of our unique features that sets Expert Texting apart from others is the Contact Management or Group Texting Module. When uploading contacts with Expert Texting, the list is saved for future use which eliminates the need to upload it multiple times for bulk messaging.
Pricing
Integrations
Company Information
Product Details
Expert Texting Frequently Asked Questions
Expert Texting Product Features
SMS Marketing
Expert Texting Reviews
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Incompetent Service" Posted 2023-08-24
Pros: I liked the pricing model, and the ease of use for the system in creating marketing campaigns. But was told I didn't qualify, without adequate reasoning.
Cons: I have an acquisition brokerage, where I hire applicants and obtain prior consent to reach out with more opportunities. I was told by expert texting advisors that they wouldn't accept me using their service. Even though I thoroughly explained how prior consent was obtained- in the end I was told "No, because we don't allow mortgage companies". I explained that I wasn't a mortgage company, and that they were misinformed about the nature of my business which is inbound and acquisition. The advisor I spoke with was of eastern decent given the accent- and the operation is likely fully outsourced.
Overall: Overall, I felt extremely put off by being told my business operation was not operating above board and did not qualify for use of their platform, even though the parameters quoted were completely incorrect. Expert Texting doesn't know what they are doing, and I tried not taking offense having given that some consideration- But as an executive Marketing Director, this type of treatment is completely unwarranted and inappropriate of an "enterprise" solution.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Stay away from this company" Posted 2022-11-15
Pros: It looked good at first, but as soon as I begin using the platform, the problems started showing up with "Customer Service", live and online as well.
Cons: I tried using this company and had issues with the first text I attempted to send out. The Customer Service was awful and just could not understand my issue. They kept telling me the same thing over and over which did not solve my issue. Then I talked to a live person which was just as disappointing!!!
I am trying to cancel my account and having a hard time doing that as well, there is no way "online" to cancel, you must call them and answer a series of questions while they try to save the account and make it hard to cancel. I "must" send them an email with my reasons for canceling and request they delete my account. SCAM SCAM SCAM..... stay away is my advice!!!Overall: Very Bad customer service! It is not a company that I could ever recommend to anyone. The online customer service is a joke and the live service is just as bad.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Expert Texting " Posted 2020-05-26
Pros: I love that Expert Texting doesn't charge for incoming texts. I also love that they are about a quarter of the cost of other mass text softwares.I
Cons: I dislike that Expert Texting isn't really great for large enterprises. So if you have a large company this software isn't for you.
Overall: Expert Texting has a high read ratio and saves us money and time. They are a great software for us.
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