Audience

Everest caters to a plethora of verticals that include food, healthcare, manufacturing, and financial services.

About Everest 7

Everest by Lynk Software, Inc. is a leading cloud-based complaint management and quality assurance software solution that supports mid-size and large organizations across a variety of industries. Highly customizable and easy to use, Everest helps organizations improve their service quality and increase customer loyalty by ensuring that every concern or issue is managed and handled in an efficient and timely manner. Everest users receive queries and customer complaints through various channels that include phone, email, mobile app, remote call centers, and the company’s website.

Integrations

No integrations listed.

Ratings/Reviews

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Company Information

Lynk Software
Founded: 1970
United States
www.lynksoftware.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Windows
Training
Live Online
In Person
Support
Phone Support

Everest 7 Frequently Asked Questions

Q: What kinds of users and organization types does Everest 7 work with?
Q: What languages does Everest 7 support in their product?
Q: What kind of support options does Everest 7 offer?
Q: What type of training does Everest 7 provide?
Q: What pricing for support is available for Everest 7?
Q: What pricing for training is available for Everest 7?

Everest 7 Product Features

CAPA

Change Management
Risk Management
Training Management
Nonconformance Tracking
Quality Control
CAPA Planning
Incident Management
Audit Management
Complaint Management
Root Cause Analysis

Call Center

Escalation Management
Outbound Call Center
Manual Dialer
Call Recording
Queue Management
Call Scripting
Blended Call Center
Progressive Dialer
Campaign Management
Predictive Dialer
Inbound Call Center
IVR / Voice Recognition
Call Logging
Reporting/Analytics
Real-time Chat
Database

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Forms Management
Social Media Monitoring
Survey Management

Incident Management

Root-Cause Diagnosis
Audit Trail
Disaster Recovery
Task Management
Corrective Actions (CAPA)
Safety Management
OSHA Compliance
Incident Reporting
Ticket Management
IT Incident Management

Quality Management

Maintenance Management
Risk Management
Training Management
ISO Standards Management
Compliance Management
Supplier Quality Control
Defect Tracking
Audit Management
Document Control
Corrective and Preventive Actions (CAPA)
Complaint Management
Equipment Management

Returns Management

Shopper Self-Service
Automated Exchanges
Custom Return Policy
Branded Experience
Inventory Management
Smart Data Collection
One-Click Returns Processing
Returns Analytics
3PL / ERP Integration