Eureka Health

CallMiner Eureka leverages Artificial Intelligence (AI) and Machine Learning (ML) to analyze every customer interaction, across all channels, and automatically uncover actionable intelligence. We are continuously improving and expanding CallMiner Eureka products in an effort to provide our customers with the right, most updated tools to maximize ROI. Analytics workbench, discovery, category and scoring configuration. Agent/supervisor portal, direct performance feedback. Real-time monitoring & alerting, agent next-best-action, API/message driven. Audio capture for efficient speech analytics. PCI and sensitive data redaction from audio and transcripts. Data extraction, audio / contact / data ingestion, app development. Brings speech analytics data story to life. Elevate the customer experience. Communicate via your customer’s preferred channels. Power your business with customer insights. Optimize outcomes.

Eureka automatically discovers all types of deployed data stores, understanding the data and identifying your real-time risk. Eureka lets you choose, customize and create policies; automatically translating them into platform-specific controls for all of your relevant data stores. Eureka continuously compares real-world implementation to desired policy, alerting on gaps and policy drift before recommending risk-prioritized remediations, actions, and controls. Understand your entire cloud data store footprint, data store content, and security and compliance risk. Implement change rapidly and non-intrusively with agentless discovery and risk monitoring. Continuously monitor, improve and communicate cloud data security posture and compliance. Store, access, and leverage data with guardrails that don’t interfere with business agility and operations. Eureka delivers broad visibility, policy, and control management, as well as continuous monitoring and alerting.