Audience
Companies and hotel businesses in need of a solution to automate their financial transactions and generation of quotes and invoices
About EspoCRM
Currently, the hotel industry is one of the fastest-growing, competitive sectors. As guests become more digitalized and price-conscious, building loyal relationships and attracting new guests becomes an increasingly complicated process. This is where hotel CRM software comes into play. The software allows you to improve all the aspects of your sales, marketing and customer service, and as a result increase customer experience. Be it booking engines, travel websites, web forms on your own site, emails, or calls – the CRM unites the inquiries coming from all these channels. It creates a complete guest profile and stores the history of communication and visits. The platform also streamlines your marketing campaigns by offering the tools to create data-driven, targeted outreach and promotional emails for your business and private guests. Apart from that, it brings transparency to your financial transactions, and automates the generation of quotes and invoices.
Pricing
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Company Information
EspoCRM
Founded: 2014
Ukraine
www.espocrm.com
Videos and Screen Captures
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Product Details
Platforms Supported
SaaS
Windows
Mac
Linux
Training
Documentation
Live Online
Videos
Support
Phone Support
24/7 Live Support
Online
EspoCRM Frequently Asked Questions
EspoCRM Product Features
Appointment Scheduling
Appointment Reminders
Calendar Sync
Client Database
Automated Scheduling
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Lead Scoring
Territory Management
Contact Management
Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration
Customer Loyalty
CRM
Member Portal
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis