Erlang

Elixir is a dynamic, functional language for building scalable and maintainable applications. Elixir leverages the Erlang VM, known for running low-latency, distributed, and fault-tolerant systems. Elixir is successfully used in web development, embedded software, data ingestion, and multimedia processing, across a wide range of industries. Check our getting started guide and our learning page to begin your journey with Elixir. All Elixir code runs inside lightweight threads of execution (called processes) that are isolated and exchange information via messages. Due to their lightweight nature, it is not uncommon to have hundreds of thousands of processes running concurrently in the same machine. Isolation allows processes to be garbage collected independently, reducing system-wide pauses, and using all machine resources as efficiently as possible (vertical scaling). Processes are also able to communicate with other processes running on different machines in the same network.

Determine the optimum number of agents you need for your desired service levels. By hour, half hour, or quarter hour, determine the ideal number of agents and lines to handle the peaks and valleys of your call traffic for each day of your work weeks. Display, print, or export to Excel. You enter in the call volumes and expenses of your call center, the number of calls, arrival period, average talk time, after-call work time, maximum caller wait, desired service levels. You will then view Call Center Designer's performance statistics or print them. You may also save all your entries and the calculated statistics to files that can be recalled later. All calculations and graphs may be transferred to Excel or Word with a couple of mouse clicks. Call Center Designer uses customized versions of the Erlang C and Erlang B probability algorithms for staffing and trunking calculations.