Equinox

Our trained agents will engage your visitors 24/7 and convert them into happy customers! We invite them to chat or text, answer their questions, and help them to buy!! You also get full access to our chat software to answer chats or texts when you want to. Every customer has access to our robust, enterprise-grade customer engagement and marketing analytics platform. You can see who is visiting your site, invite them to chat or text, develop skill groups and routing rules for your agents and departments and view over 50 reports and analytics. Utilize our highly experienced and professional agents to support your business whenever you are unavailable; never miss an opportunity to connect with a customer! Send personalized greetings and pop-up invites to capture the attention of your website visitors while being armed with their history and interests. Increase customer satisfaction and the quality of your agents’ conversations through customer feedback.

Equinox is Questel's connected, AI-assisted intellectual property management system (IPMS). More than 1,000 law firms and corporations globally trust Equinox to efficiently and securely manage patents, trademarks, registered designs, and more. Equinox is the only IPMS to fully integrate with IP services, patent and trademark offices (PTOs), and your wider productivity tooling, making it the most powerful solution for streamlining your entire IP workflow. • EQ Law Firm: A robust, secure solution designed specifically for law firms, EQ Law Firm streamlines the management of client IP portfolios, helping you reduce administrative overhead, increase collaboration, and make smarter decisions faster. • EQ Corporate: Tailored for corporate IP teams, EQ Corporate enables you to manage and align your IP portfolios with your corporate strategy. It allows for centralised oversight of patents, trademarks, and designs, making it easier to monitor and protect innovations.