
NetCrunch is commercial, self-hosted, agentless network and IT infrastructure monitoring software for Windows Server. It monitors network devices, servers, virtualization platforms, cloud services, applications, websites, logs, telemetry, and network traffic across on-premises and hybrid IT environments. Network traffic analysis supports NetFlow, sFlow, IPFIX, and other flow technologies.
NetCrunch supports 680+ monitoring targets and provides 270+ ready-to-use Monitoring Packs for devices, applications, and operating systems. Licensing is based on monitored nodes and network interfaces rather than individual sensors, checks, or metrics.
Real-time dashboards, policy-based monitoring, advanced alerting, and 40+ automated response actions—including remote script execution, service restart, process termination, and device reboot—support centralized monitoring and automated remediation.
NetCrunch runs on Windows Server and can monitor infrastructure deployed on-premises, in the cloud, or across hybrid environments.
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QEval is contact center quality assurance software that automates quality monitoring across 100% of voice, chat, and email interactions. Most call center QA teams manually sample 1 to 5% of calls. QEval replaces that with AI-powered speech analytics, automated quality scoring, and real-time compliance monitoring.
Core functionality: call monitoring and evaluation, agent performance management, sentiment analysis, keyword detection, customer experience analytics, coaching workflows, gamification, and 110+ dashboards with predictive analytics. Compliance monitoring covers PCI, HIPAA, and GDPR with 98% accuracy and real-time alerts.
QEval's speech analytics engine is trained on 138M+ interactions with 94% classification accuracy. The platform deploys in 30 days, not the 90 to 120 days typical of call center quality monitoring software. ISO 27001, SOC 2, PCI-DSS certified. Built by Etech Global Services for Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO.
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Nova-3
Deepgram's Nova-3 is an advanced speech-to-text model that sets new standards in accuracy and performance for complex, real-world scenarios. It offers real-time multilingual transcription, enabling seamless processing of conversations spanning multiple languages, a critical advancement for global customer support and emergency response services. Nova-3 also provides self-serve customization through Keyterm Prompting, allowing users to instantly adapt up to 100 domain-specific terms without the need for model retraining. This feature enhances the recognition of specialized vocabulary and technical terminology, making it highly adaptable to various industries. Additionally, Nova-3 delivers industry-leading performance with a 54.3% reduction in word error rate for streaming and 47.4% for batch processing compared to competitors. These advancements make Nova-3 a versatile solution for organizations seeking to enhance their speech recognition capabilities across diverse applications.
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