Audience

Customer support teams requiring an AI-driven automation tool to optimize their performance

About Ducky

Ducky learns from tools like Slack, Notion, & Jira to help support agents find the right information, and respond to customers, in seconds. Ducky uses AI to search any internal knowledge source like Slack, Notion, Jira, Google Drive, Confluence, and Airtable, as well as previous support tickets, to deliver the most up-to-date answer automatically. Ducky knows the answer to customer questions and creates a response in your brand’s tone, ensuring personalized, consistent communication for every customer interaction. Connect to any support platform & knowledge source. You’ve got incredible support agents. Ducky helps them move faster and work more effectively. Support agents are the lifeline of your business. Ducky helps customer support teams perform at their best with AI-driven automation. Ducky helps them find answers faster while reducing frustration and burnout. With Ducky, your agents can help customers with greater accuracy leaving them happy as a duck in water.

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ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Ducky
www.ducky.ai/

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Online

Ducky Frequently Asked Questions

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