Direct Care Innovations

Built for usability and power—CareTime is a cloud-based desktop and mobile software solution for home health, home care, and consumer-directed care markets. Find the best fit based on client requirements, preferences, distance, hours worked, and caregiver availability. Invite caregivers to accept a shift through text message or email. Shifts are filled on a first-come-first-serve basis. Track visits and automatically create billing and payroll data from check ins and check outs. Record visit notes and questions. Admins have the ability to see caregivers and visits on a map. Alerts notify if visits are missed, caregivers are late, authorized hours are running out and more. Create and send electronic claims to get paid by insurance, Medicaid, Medicare, and more. Batch claims can be created in an instant from all of your visit data.

Paradigm Senior Services offers a full-service, AI-powered revenue cycle management platform specifically tailored to home-care agencies that bill third-party payers such as the U.S. Department of Veterans Affairs (VA), Medicaid, and other managed-care payers. It automates and streamlines every step of the billing and claims process: from eligibility/authorization verification, state- or payer-specific enrollment and credentialing, to submission of clean claims, denial handling, and payment reconciliation. It integrates with common agency management software and electronic visit verification tools to scrub shifts, verify authorizations weekly, and reconcile payments, reducing denials and minimizing administrative burden. Paradigm also supports “back-office as a service” for providers; even if they already have internal billing staff or scheduling software, Paradigm can take over claims processing as a specialized, expert billing department.