Audience
Managed service providers, Enterprises
About Deepser
Help Desk for Managed Service Providers. Customer Service and Device Management. Managed Service Providers (MSPs) are faced with monitoring and servicing increasingly large and complex IT infrastructures. Clearly, automating these processes, as much as possible, helps to minimize any downtime of the customer’s infrastructure and reduce inconvenience. Just providing a Help Desk portal to customers is no longer sufficient to be competitive in the market; a complete tool is needed to manage the different aspects of a Service Provider’s business. Thanks to our IT Asset Management, you get a complete and unified view of the devices managed at your customers’ location; their infrastructure, such as IP addresses, subnets, network devices, of installed software and operating systems. The Service Desk tool allows you to manage contracts and deadlines, as well as respect SLAs. You can also involve salespeople to inform them of the client status.
Pricing
Pricing Details:
Contact us to enquire about our licensing.
Free Trial:
Free Trial available.
Company Information
Deepser
Founded: 2017
Italy
www.deepser.com
Videos and Screen Captures
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Product Details
Platforms Supported
SaaS
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online
Deepser Frequently Asked Questions
Deepser Product Features
CMDB
Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
License Management
Relationship Mapping
Impact Management
Performance Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
IT Service Management
Inventory Management
Supplier Management
Cost Tracking
Depreciation Management
Maintenance Management
Procurement Management
Requisition Management
IT Management
Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
License Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring
IT Budgeting
Patch Management
ITSM
Asset Tracking
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Self Service Portal
Availability Management
Release & Deployment Management
Incident Management
IT Incident Management
Incident Reporting
Task Management
Ticket Management
Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Knowledge Management
Cataloging / Categorization
Collaboration
Content Management
Full Text Search
Knowledge Base Management
Self Service Portal
Artificial Intelligence (AI)
Decision Tree
Discussion Boards
MSP
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Project Management
Scheduling
Backup Management
Billing & Invoicing
Patch Management
Privileged Access Management (PAM)
Remote Access
Remote Systems Monitoring
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Workflow Management
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration
Access Controls/Permissions