Crowdstack

Pros: See below.

Cons: See overall.

Overall: I bought the lifetime deal which supposedly I'm supposed to have lifetime access to my account. I've redeemed and launched my crowdstack account. But just because I have not moved my community to their platform .. they decided to cancel and disable my account.

What the hell is that? A lifetime deal means you have it for life whether or not I'm active on it.

After ding donging with their customer support Ted which is completely useless in helping me solve my problem and giving me back access to my account, I've decided to share my horrible experience of getting robbed of money for my purchase of the lifetime deal and dealing with the worse customer service I've ever had to deal with. Don't waste your time and money on this platform. There's a plethora of other community platforms out there with excellent service and better offerings.

Pros: We completed their 14 day free trial. We liked many aspects of the offering and felt it offered a lot of customization to meet our needs and it was our intention to sign up for their service.

Cons: Their pricing model is way too rigid. The Foundation plan for $399/mo offered nearly everything we were looking for. The only problem was that they use a lot of strange terms on their pages...fortunately, they offer a "custom wording" feature that allows you to change some of those words. Unfortunately, that was the only feature we required from the Complete plan, for which our custom pricing was offered at $999/mo. We didn't require any of the other features included with the Complete plan and couldn't justify $600/mo more for that plan just for the custom wording feature.

We gave them several chances to offer a more reasonable pricing solution and win our business. Instead, they remained inflexible. Trust me, when a company that is trying to secure long-term subscriptions is this inflexible at the beginning, you don't want to work with them. Imagine months down the road when you have thousands of users and find out you need something from Crowdstack...how inflexible do you think they're going to be then?

My recommendation is to find a more flexible community building solution, like Tribe or the many other community building solutions now available.

Overall: Find another community option. With the pandemic, community building solutions are now everywhere. Crowdstack has a decent product, but their pricing model and inflexibility makes their offering subpar.

Pros: Crowdstack is a very easy to use platform. It provides great support to engage with customers and give you a manageable service to track their needs.

Cons: Overall its an outstanding platform customer engagement tool.

Overall: It's a perfect customer engagement platform. I'm using this Crowdstack tool for 3 months. Overall it gives me amazing services and features to manage and engage with customers.