BrandBastion
BrandBastion takes action to help you listen and respond better on social media. Whether it’s more sales or brand equity, the key to success is understanding what your audience cares about, and taking the right actions, at the right time. Harmful comments, from spam to discrimination and brand attacks, are removed according to your custom brand moderation guidelines. Alerts are sent when something needs urgent attention, such as when negative sentiment spikes or there’s a report of an unusual event. BrandBastion’s social media engagement analysis allows you to audit your current ads or organic posts to discover: Harmful comments and threats you are receiving, from spam to discrimination, brand attacks, and competitor promotions. Opportunities to engage with questions, complaints, and reviews. Potentially urgent situations, from technical issues to negative sentiment due to poor perception. Tips and recommendations for optimization.
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AreTheyHappy
AreTheyHappy is an online solution that replaces many tools that growth-focused hospitality brands use to manage their online presence.
• Review Management
• Social Media Management
• Team collaboration & auto-updating tasks
• Smart ticketing surveys
• Automated reporting
The versatile AreTheyHappy dashboard is powered by hospitality-specific artificial intelligence to identify key trends in customer feedback, influencer coverage and in-debt sentiment analysis and review tagging based on specifics (i.e. food, ambience, service, etc)
One robust, easy to use toolkit to manage all your teams, in the office and in your locations, to align marketing, operations, and your front line teams.
The out-of-the-box combination of Facebook, Instagram, Twitter but also TripAdvisor, Google My Business, Yelp, Facebook, + offline/face to face Reviews + surveys can make your team be more efficient and create amazing customer experiences.
Start with a 14 days free trial
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Storyclash
Measure the return of your campaigns, events and influencers on Social Media. Make better decisions by instantly measuring the return of your social media marketing campaigns. Instead of slowly digging through social media data and manually saving relevant Stories & Posts, Storyclash supercharges your efforts. Measure and understand the ROI of your marketing campaigns on social media. Storyclash allows you to create and share social media reports with historical & real-time data in minutes rather than hours. Get fast reports during or after an event. Make better investment decisions for your event marketing. Influencer monitoring. Stay ahead. Measure the impact of your influencer collaborations on all relevant platforms. Make better decisions, with brand- and performance KPIs such as media value, social interactions and Share of Voice. Social media reports are created, personalized and shared in minutes. Get answers instantly with historic & real-time data.
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Verint Social Engagement
Gain insight into content on social media sites, including Twitter, Facebook, Instagram, LinkedIn, and online forums and messaging services. While many organizations initially embraced social media as a marketing and promotion tool, more recently social media has become a critical customer service channel. Today customers, especially younger demographics, are increasingly engaging with organizations using social media because it is convenient and fits easily with their lifestyle. Verint Social Engagement collects, analyzes, and reports relevant insights derived from content published to social media sites, including Twitter, Facebook, Instagram, LinkedIn, online forums, and messaging services, such as Messenger. The solution can help you understand the voice of your customers across these social channels and can reveal current information and trends related to sentiment, emerging topics, themes, and locations – in any combination that makes sense for your needs.
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