Audience
Hotels, resorts and hospitality groups requiring a solution to manage, automate and reconcile travel-agent commission payments
About CommPay
Commissions Processing by Onyx CenterSource is a comprehensive system designed to streamline and automate hotel-and-travel-agent commission payments globally. It begins when the hotel supplies booking data in its chosen file format and schedule, optionally using Onyx’s ValidStay tool for validation. A pro-forma or remittance notice is then issued in the currency of choice, listing the total amount payable to agencies and Onyx’s fee. After the hotel remits funds into the Onyx account, Onyx disburses payments to all participating agencies, usually within a week, and provides detailed confirmation reports. Hotels and agencies gain 24/7 access via the online portal to reconcile payments, validate transactions, and monitor outstanding claims. The process includes research and support services to track inquiries, disputes, or missing payments, and all activity is logged and accessible via customer-service channels.
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