Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions.
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Pensero is the intelligence behind agentic deployment.
As companies deploy AI agents alongside their engineering teams, leaders lose the one thing they need most: an objective view of what is actually getting delivered. Pensero scores every unit of work on the same scale, whether it was human, AI-assisted or agent-only, then shows where each one creates value.
That gives you agent performance, cost per unit of work, and agentic transformation, monitored live. Customers call it story points after the fact: an objective measure of what was delivered, comparable across teams, technologies, and any mix of humans and agents. No commits, no hours, no lines of code, no agent activity.
Every agent, assistant and human lands in one system of record. Repositories, tickets, chat and AI tools connect automatically, with no instrumentation project and no workflow change. Leaders decide what stays human-led, what gets augmented, and what can be delegated to agents, then optimize that balance against delivery, quality, cost, and business impact.
Agent budgets are approved on promise today. Pensero turns them into a portfolio with a return.
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TaraVault
Looking for safe, secure, and accessible source code hosting with both Git and Subversion code repositories, integrated ALM and issue-tracking for your projects? TaraVault is your best choice. For full traceability, TaraVault is integrated with our Spira ALM suite, look no further. The heart of TaraVault is our enterprise-grade Git repository hosting. Each TaraVault project comes with its own private Git source code repository. When you need distributed version control that is lightning fast, with powerful branching and merging out of the box, support for disconnected teams and users, Git is your best choice. The heart of TaraVault is our enterprise-grade Subversion repository hosting. Each TaraVault project comes with its own private Subversion source code repository. When you need image file storage and fine-grained access control, Subversion will be your best choice for source code management.
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