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Companies of all sizes

About CocoFax

CocoFax is a cloud-based fax platform allowing you to send and receive faxes online from any device securely and reliably. Seamlessly integrated into daily business, you can directly manage faxes online without messing up with any physical documents.

Pricing

Starting Price:
$9.99 per month
Pricing Details:
Starting from $9.99 for 60 pages/month (1 month plan). All of our products come with a 30-day money-back guarantee if it doesn't work for you.
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews - 88 User Reviews

Overall 4.9 / 5
ease 4.8 / 5
features 4.8 / 5
design 4.7 / 5
support 4.8 / 5

Company Information

CocoFax
Founded: 2019
Singapore
cocofax.com

Videos and Screen Captures

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Product Details

Platforms Supported
SaaS
Windows
Mac
Android
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online

CocoFax Frequently Asked Questions

Q: What kinds of users and organization types does CocoFax work with?
Q: What languages does CocoFax support in their product?
Q: What kind of support options does CocoFax offer?
Q: What other applications or services does CocoFax integrate with?
Q: Does CocoFax have a mobile app?
Q: What type of training does CocoFax provide?
Q: Does CocoFax offer a free trial?
Q: How much does CocoFax cost?
Q: What pricing for support is available for CocoFax?
Q: What pricing for training is available for CocoFax?

CocoFax Product Features

Fax Server

Archiving & Retention
Automated Routing
Delivery Management
Email to Fax
Fax to Email
Whitelisting / Blacklisting
FoIP

Online Fax

Alerts / Notifications
Cloud Storage
Fax via Email
HIPAA Compliant
Large File Support
Local Phone Numbers
Mobile Access
Toll Free Numbers
Electronic Signature
  • A CocoFax User
    CEO
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Worst Customer Service on the Planet"

    Posted 2023-10-21

    Pros: Really? Nothing. I would never use their service now even if they offered it to me for free. Never again!

    Cons: Asked over 10 times what their Enterprise pricing is, and never received a reply. Even the support team could not get an answer from them. It is like there is zero sales support.

    Overall: Terrible, terrible, terrible. After three weeks of asking the sales dept. and the support dept., what their Enterprise pricing is, I gave up. They don't give a hoot about customer service. An associate told me, "What can you expect from a Chinese company?!!"

    Read More...
  • A CocoFax User
    Director
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "The best for all my fax needs"

    Posted 2021-09-30

    Pros: I have tested this software for a couple of months and believe it is the one we were looking for. It has the best security protocols.

    Cons: Nothing so much for now. It serves the purpose as required and no glitches at all.

    Overall: The software allowed us to expand our marketing needs by enabling a favorable environment throughout.

    Read More...
  • A CocoFax User
    Industrial Engineer
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: Administrator
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Reliable the easiest & affordable"

    Posted 2021-09-25

    Pros: HIPAA compliance making more secure than other competitors. It lower the cost of running an office work by eliminating toner, papers etc. I don't need to install anything on my device.

    Cons: It is a web based platform therefore comes with limitation of internet connectivity. You need to be connected to enjoy the service.

    Overall: I'm glad to use this efficient software for all my fax needs. It has brought some sense of orderliness in the office by eliminating those huge machines.

    Read More...
  • Michael D.
    Operation manager
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: Administrator
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Easy to start and maintain"

    Posted 2021-09-24

    Pros: The software doesn't require huge resources to operate. The inner workings is also easy and can be performed by any staff members. Their support team are very helpful.

    Cons: Creating profiles for other team members is a problem to me. We have only one password and some team members are lazy.

    Overall: Overall, I'll give this software thumbs up because it has allowed us to migrate to digital fax smoothly.

    Read More...
  • Robert W.
    Insurance Sales Agent
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User, Administrator
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Superb customer care and the software is amazing "

    Posted 2021-09-23

    Pros: This fax tool is robust and has countless features that is useful for my small office space. Also love their attentive to details customer representative who are ready to help anytime. The software features are very great in the current digital settings such as email notifications and Google integration.

    Cons: We have had issue with connectivity because one of our offices is in remote area but that one has been sorted out.

    Overall: I enjoy the fact that I can send fax anywhere. I travelled abroad for one week and this tool was very handy. I managed to virtually run all my business together with other productivity tools.

    Read More...
  • Nicholas .
    Acupuncturist
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: Administrator
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Process fax with no problem compared to the traditional means."

    Posted 2021-09-23

    Pros: For a very long time faxing has been a burdensome task for all of us. Now, with the new entry of digital faxing things have become smooth such that I can send and receive fax through coco fax at the comfort of my desk. The security layout and support is very great.

    Cons: This one is very hard to crack because we have used the software for less than a year. I think for now I will pass this section for a later date.

    Overall: What amuses me the most is that this software gives me freedom to send /receive my fax without making any moves . There is no more paperwork and machine to worry about. All the features outlined are working perfectly.

    Read More...
  • Sara P.
    SYSTEM ADMINISTRATOR
    Used the software for: Free Trial
    Frequency of Use: Weekly
    User Role: Administrator
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Consistence great work and customer service is to notch "

    Posted 2021-09-22

    Pros: CocoFax is easy to configure with many customized parameters and can be done by anybody. The dashboard is easy and smooth.

    Cons: The desktop and mobile client only work when you connected to the internet. Even notification must be connected to wifi.

    Overall: I highly recommend CocoFax for all business units where faxing solution is applicable.
    CocoFax can be installed and configured without any technical knowledge. standard system admin can do it all within a short time.

    Read More...
  • ARLENE M.
    Editor in chief
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Say goodbye to machine and welcome this efficient software"

    Posted 2021-09-22

    Pros: I was in the middle of a serious meeting then all of a sudden a message appeared on my screen. Right!!! I was from a distributor. That was very lovely. This software delivers fax notification right at the palm of your hands-email.

    Cons: I don't love making positive reviews because that will consume all of my time. However today I'm happy about this service.

    Overall: Like i said before i was amazed how this software has transformed the old fax machine. I mean there is no need of paper work anymore. Moreover, the price is very competitive compared.

    Read More...
  • Chris G.
    Advice Worker
    Used the software for: Free Trial
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "I didn't know faxing was so good and exciting "

    Posted 2021-09-11

    Pros: It sends both small & big files efficiently. There are tons of fax over email services, but coco fax is more reliable in any sense. It has solid features that allows easy use and faster execution.

    Cons: I missed notifications about received faxes one day but they managed to sort out the flaws and it was once and never happened again. Otherwise, the software is dope.

    Overall: This is a good way to get rid of physical fax machines if you don’t love moving around. CocoFax offers end-users the ability to send secured faxes online. I love this idea because I can save more time and focus on another arena.

    Read More...
  • Amelia M.
    Radio Frequency Identification Device Specialist
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Coco fax allows it easy to send and receive a fax while you are out of the office."

    Posted 2021-09-09

    Pros: I love how easy this app is to use. The level of integration (GOOGLE DRIVE ETC) it has with our software is fantastic. Their customer support team is out of this world, very efficient and responds.

    Cons: We send and receive faxes for it with very few problems. I don’t have any cons because we were unable to see one.

    Overall: I suppose for big enterprises, coco fax can be a good product. It's nice to have the history of the faxes you've received and get your house in order. The price is very competitive compared.

    Read More...
  • Chris R.
    Gaming Supervisor
    Used the software for: Free Trial
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "A digital faxing tool that is secure"

    Posted 2021-09-09

    Pros: In every aspect, cocofax software provides what you expect. Digital fax that allows you to fax directly to your partners' email. Additionally, you can sign documents within the application. Moreover, they have mobile applications and integrates google drive into the application

    Cons: The only shortfall I face with this software is their limits on document size. Sometimes the files I have to send are huge.

    Overall: Cocofax software allows me to achieve more by digitally faxing documents with security in mind. We have had a few hiccups during the rollout process. But all in all the software does what we need it to do. The most important factor is that it is simple to send and receive faxes.

    Read More...
  • Jeremiah W.
    Electrical Engineer
    Used the software for: Free Trial
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Reliable & excellent software for receiving and sending faxes"

    Posted 2021-09-08

    Pros: It is a truly secure and reliable fax solution. The software alloys easy to receive faxes through email. There is no need to wait for a fax machine to receive your next batch of files.

    Cons: No cons to report at the moment. In all the sessions I've been using cocofax, I can't think of one incident where I ever had a problem.

    Overall: This is the software we chose because it can give us value for our money. We have been lucky all along because we were able to maneuver and achieve success since it is easy to use and access.

    Read More...
  • A CocoFax User
    Furniture Finisher
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Easy to use and convenient"

    Posted 2021-09-08

    Pros: When you have this software you’ll notice that it is easy to use and convenient. CocoFax works well as a solution and I am happy that I no longer need to have a fax machine in the office.

    Cons: We only have one account which is associated with an individual email. it would be better if this could be maintained as a company solution where multiple reps. can log in to their accounts.

    Overall: Having this software is a good solution because we can send occasional fax. It comes with lots of advantages compared to a fax machine. You can save time and have zero paperwork at the workplace.

    Read More...
  • Stephen D.
    Choreographer
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Advanced faxing options capable of sharing large files"

    Posted 2021-09-07

    Pros: You’ll meet one of the straightforward, Simple, multi-platform faxing software. I am also happy about the way they handled me and notice they have an extensive customer service.

    Cons: I don’t know if they can come up with customized numbers whereby I use my country CODES numbers.

    Overall: Speaking of fax software, there is a very good reason for this fax software to exist. Faxes are in fact treated like phone calls. This means there exist transmission time of each fax message. The good about CocoFax technology is you are able to see if the recipient received it and track your conversation.

    Read More...
  • Joy W.
    Bookmaker
    Used the software for: Free Trial
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Simple to send and receive faxes through their online account portal."

    Posted 2021-09-07

    Pros: Super easy and convenient to use. One of the simplest to send and receive faxes through their online account portal. I can fax and sign documents on the go from my Android.

    Cons: My payment refused to reflect on their servers but thank God they managed to help me quickly.

    Overall: I’ve been a customer of CocoFax for two months now and find that it is super easy and convenient to use. I’m always busy handling various organizational issues and duties, so I like that I can fax and sign documents on the go from my android.

    Read More...
  • A CocoFax User
    Estate Administrator
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: Administrator
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "CocoFax boasts both ease-of-use and affordability"

    Posted 2021-09-07

    Pros: CocoFax is the latest new digital faxing service that we have just discovered that has all the features we need. One major advantage it has over others is that it boasts both ease of use and affordability. Comparing the prices amongst other players we found out that it has low rates. Additionally, it allows for faxing from any online location.

    Cons: I don’t want to talk about things I did not experience. So far we have had a good experience and nothing more.

    Overall: CocoFax is designed for anyone who needs to send/ receive faxes anywhere in the world at any time. Many of my colleagues thought the days of the fax are over, but the technology has revived it back and is now even better. I am dealing with real estate and this is what we needed the most

    Read More...
  • Curtis F.
    General Manager
    Used the software for: Free Trial
    Frequency of Use: Weekly
    User Role: Administrator
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "A Good & Cost Effective fax Solution for All Your faxes"

    Posted 2021-09-06

    Pros: CocoFax software is simple to use with an informative dashboards on the assigned tasks and actionable. UX is good and provides a lot of features such as uploading, creating, sorting and sharing the fax document.

    Cons: I come to express my loyal happiness working on this app. If in any case I come across any flaws I will update.

    Overall: When you have cost effective solution like coco fax you’ll reduce the time to execute the faxing process. The software comes fully packed with ease of use features and simple UI deployment.

    Read More...
  • Jack O.
    Call Centre Agent
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User, Administrator
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Promotes paperless office"

    Posted 2021-09-06

    Pros: I love it because it’s a cost effective solution. Easy to use fax service provider that is well-designed. They also gave me unlimited storage for the subscription I chose. Has Office/Google Docs integration which makes things easy.

    Cons: The mobile version is limited and the screens are small on my phone.

    Overall: CocoFax is a cloud faxing service that gives me opportunity to send and receive fax signals reliably and easily. They have reasonable prices for the entire package if you compare to other players.

    Read More...
  • Karen T.
    British Sign Language Interpreter
    Used the software for: Free Trial
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Has Well-designed dashboard"

    Posted 2021-09-06

    Pros: CocoFax has one of the best Well-designed dashboards. For security enthusiast like me, they are compliant to big authorities. Create a good environment for secure encryption and lastly, there Are no setup fees.

    Cons: The cheapest one only allows me to add 60 pages per month which is challenging sometimes because I do bulk.

    Overall: A large reason for CocoFax is the service’s modern approach to faxing. It utilizes a basic yet effective online portal to make the process of sending fax incredibly easy. They have the addition of an iOS, the advanced tools of the CocoFax Messenger desktop client.

    Read More...
  • A CocoFax User
    Digital Marketing Executive
    Used the software for: Free Trial
    Frequency of Use: Daily
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Very Useful Tool"

    Edited 2021-09-02

    Pros: It is ultra smooth and working on this is another level of experience. Share your documents through Gmail or any other platform or do anything you want.

    Cons: I am not a fan of online tools as I use the softwares but this tool is impressive. Sending files with the teammates now have been made easy.

    Overall: There are many other tools for documents transfer are available in the market but this is surely the best and the smoothest one. I like working on it.

    Read More...
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