Audience
Hotels, hostels, hotel groups, bed and breakfasts, short term rentals & more.
About Cloudbeds
Cloudbeds is the platform that powers hospitality, enabling tens of thousands of lodging businesses in more than 150 countries worldwide to grow and thrive. The award-winning Cloudbeds Platform brings together technology solutions to increase revenue, delight guests, and streamline operations into a single unified system, enhanced by a curated marketplace of third-party integrations. Founded in 2012, Cloudbeds was named No. 1 PMS, No. 1 Hotel Management System, and No. 1 Guest Messaging Software by Hotel Tech Report in 2023 and was recognized as a major player in the 2022 IDC Marketscape Report.
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Company Information
Product Details
Cloudbeds Frequently Asked Questions
Cloudbeds Product Features
Channel Management
Hospitality Property Management
Hostel Management
Hotel Channel Management
Reservations
Cloudbeds Additional Categories
Cloudbeds Reviews
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Support is horrible with this company" Posted 2023-08-16
Pros: System is very bad, services are horrible, employees don't have enough knowledge. Hard to get ahold of them, I still don't know how to cancel them.
Cons: They're very good at sales, to convince you to join them, but after joining them they are gone, be careful with this company.
Overall: Don't believe them, they are very good salesmen to convince you to join them, their price may be a little lower than other companies but it is not worthy, your hotel's revenue will drop. I would not recommend this company for anybody, there are many out there that are better than them.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Not Ready for Prime Time" Posted 2023-03-21
Pros: On the surface the interface and reporting looked modern, but once we got familiar it was actually lacking.
Cons: I should have known there were problems at Cloudbeds as their contract had language saying that its users could not publish reviews. After some negotiations, I had them remove the language. Their contract does not comply with California privacy laws. They told us that their system integrated easily with QuickBooks, what they did not say is you have to use a third-party API translator and pay $49 per month for it and that that translator probably does not comply with privacy laws. They also said integration with QuickBooks is easy, they did not say it only works with QuickBooks on-line and not QuickBooks desktop. They also did not explain that you need a programmer to make it work as the mapping is difficult and complicated. They said they would handle the data export from our old PMS to Cloudbeds, what they did not tell us is that if you have a server-based system and not a cloud based system you have to do the data export. They told us that transition Expedia from our existing system to their system happens almost immediately, then day of transition they say 3 days…3 days with no bookings. That is thousands in lost revenue. The transition process from our old system to CloudBeds was done with limited help from them and communicating with their customer support was awful and almost exclusively via e-mail. They have you watch some videos and to some light follow up, but it is hardly a cohesive transition program. There is more, but suffice it to say the entire experience was awful and we canceled. I have used two other property management systems and they were both superior in terms of support, training and service and their sales team shot straight.
Overall: Service was poor and implementation was not satisfactory. It seems like they left it mostly to us and they relied heavily on email and not enough personal contact.
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