Visual Assistance
Visual Assistance is a remote customer support and field service software that enables real-time video collaboration and screen sharing. Users can quickly invite customers to sessions via SMS or email. Live camera streaming from mobile devices helps agents visually troubleshoot issues. Voice chat allows natural conversations to speed up resolutions. Annotation tools let both parties highlight details on shared images. A dashboard provides insights into usage to optimize resources. Key benefits are quick session initiation, an intuitive interface, strong security, faster issue resolution, and reduced onsite visits. Use cases include remote technical support, installation guidance, inspections, training, and more.
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Virtual Assist
Suitable for insurance companies, facilities maintenance or property managers, Virtual Assist is a safe, reliable and secure way for people and businesses to share their stories instantly via video.
Connecting through Virtual Assist is fast, professional and easy; just send an SMS.
Our PDF generator organises your notes and images into an easy to read report. Just add your logo and customise the fields to suit your business needs.
Our geo-locating technology gives you a visual of where your customer is in real-time.
All video, images, and phone calls are recorded and kept in a secure central location with immediate playback at any time.
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Revcord IQ3
The Revcord IQ3 enterprise solution is a multimedia logging platform that works as a stand-alone reporting system and can easily integrate with your existing Enterprise Resource Planning (ERP) system. IQ3 is a highly configurable end-user tool that incorporates, organizes, and compiles all workflow processes into one report, including checklists, pictures, videos, and related supplementary documents. IQ3 offers locally recorded video inspections, investigations, and interviews utilizing an Android or iOS mobile application. IQ3 can also virtualize the Inspector, conducting a remote video inspection or RVI, capturing video from the end-user’s mobile device securely and without needing to install a mobile application. Most recently, IQ3 has gained the ability to utilize Augmented Reality (AR) measurement tools, creating a whole new avenue for our customers to more efficiently put IQ3 to use in their processes.
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SiteCapture
SiteCapture is a field operations platform with mobile and web applications that standardize and streamlines how teams collect, organize, manage, and report job site data, high-resolution photos, and videos for solar, property management, and construction projects, helping eliminate documentation errors, reduce repeat site visits, and accelerate project timelines with a single unified system. It provides customizable smart forms and templates for inspections, surveys, and data capture directly in the field, where photos and entries are automatically tagged with GPS, timestamps, and device metadata and synchronized in real time with the cloud so office teams can review, approve, and act without delay; robust photo and video management tools let users sort, flag, annotate, and verify visual media from any job, making it easy to maintain full history and context for every site visit.
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