Clarity Connect Integrations

Salesforce helps sales teams accelerate their performance and achieve their goals. Salesforce is the world's most-used CRM, and so much more. With Salesforce, teams get access to tools that allow them to grow their accounts, find new customers, and close deals—faster and from anywhere. It offers a wealth of features that include contact management, opportunity management, lead management, email integration, reports and dashboards, sales forecasting, files sync and share, and so much more. Spend less time digging around in spreadsheets and more time running your business. No hardware, no software, no hassle. Our simple setup assistant will have you streamlining sales and answering customer questions in just minutes. Give buyers seamless, personalized experiences by connecting data across sales, service, and marketing. See a complete view of the customer — their account, activity history, and connections. Pull in social data for a deeper view of your customers.

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily. Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs.

HCL MyXalytics, a part of Intelligent Full Stack Observability offering under HCLSoftware AI & Intelligent Operations framework. It is a Unified Reporting & Predictive Analytics Software. It empowers decision-makers with the clarity they need to drive continuous operational improvements, optimize costs, and minimize risk.

Our customers discover new ways to lower call center costs, maximize revenue, and minimize compliance risk with our flexible, scalable solutions. Using AI, Natural Language Processing, and Intelligence Tools, we turn raw unstructured call data into structured, rich data for analysis. Make better business decisions from every sales, service, or marketing conversation. Voice Analytics software to transcribe contact center calls and organize the data for actionable insights. Automatically transcribe recordings with natural language processing (NLP). Analyze, inspect and categorize calls with our industry-leading query solution. Automatically detect and redact sensitive data PCI / PII data from the audio and transcript. Includes 40 paralinguistic metrics such as silence, overtalk, dynamism & sentiment. Detect and predict complex behavior with high accuracy using machine learning. Analyze chat, email, CRM, and support data for a complete view of customer interactions.