Audience
Call centers and contact centers that need a powerful but affordable contact center software solution
About Webex Contact Center
Deliver the best customer experiences, every time. Drive better engagement between your business and customers with Webex Contact Center, our flexible, innovative cloud contact center solution. A rich experience for your customers, a profitable experience for you. Data-driven artificial intelligence capabilities help your agents deliver the most personalized customer experiences, every time. Drive deeper customer engagement that improves sales conversions, revenue, retention, customer satisfaction scores, and first contact resolution. Integrated collaboration tools let agents work together to improve the customer experience and optimize the outcomes from every interaction. Intelligently distribute calls across agents in multiple or remote sites with routing based on skills, capacity, load balance and agent availability. Sophisticated distribution of call queues, including overflow queues based on skill set, group cascading, and more.
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Product Details
Webex Contact Center Frequently Asked Questions
Webex Contact Center Product Features
Call Center
Webex Contact Center Reviews
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Best meeting application" Posted 2021-06-18
Pros: 1. Cisco Webex provides an easy interface to interact with,
2. We use webex daily for our status calls, meetings, client calls, as well as end-user trainings,
3. Easy option to share the screen (whether full screen or any specific application) as well as we can request control of presenter's screen alsoCons: No Cons as of now. Will be better if it become more light-weight.
Overall: Much needed application for daily meetings as well as for presentations with client or end-user. Easy to use.
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