Audience
Organizations searching for a platform to improve performance and efficiency using a wide range of operational data and customer information
About Alvaria Interaction Analytics
The decisions you make for your contact center have the potential to drive your business to new heights. Real-time data analytics and predictive speech analytics tools help you make strategic decisions to improve performance and efficiency. Our predictive algorithms weigh interaction probability with account priority and agent availability on an ongoing basis, to help you continually improve your quality and service models. Leverage natural language understanding to generate insight into customer loyalty, churn and satisfaction across all channels. Leverage intelligent scoring to produce a comprehensive, omnichannel, automated quality management score. Powerful speech and text analytics engine designed for quality analysts, business analysts and other advanced users to surface valuable insights into quality, operational efficiency and customer satisfaction across all customer communication channels.
Integrations
Company Information
Cicero
Founded: 1988
United States
www.ciceroinc.com
Videos and Screen Captures
Delighted
Delighted is a turnkey customer experience platform that helps high-growth businesses and established enterprises like Allbirds, Instacart, Invision, Opentable, Affirm, Peloton, Doordash, and thousands of others improve customer loyalty with actionable feedback. Incorporate customer feedback into your business strategy in minutes, not weeks. Customize NPS, CSAT, CES, and emoji survey templates directly in Delighted. Send surveys to customers through convenient channels: email, SMS text, in-app, on your website, or via link URL. Set up 2-click integrations:
- Trigger surveys and sync real-time feedback into your existing toolset, e.g. Slack, Salesforce, Shopify, Stripe, Hubspot, and more. Surface trends that require immediate attention with AI-driven survey text analysis, pre-built reports, and role-based dashboards
- Act quickly with alerts and email digests you can customize by department, so feedback reaches those who can make a difference.
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Oracle Fusion Cloud EPM
Gain the agility and insights you need to outperform in any market condition. Oracle Fusion Cloud Enterprise Performance Management (EPM) helps you model and plan across finance, HR, supply chain, and sales, streamline the financial close process, and drive better decisions. Comprehensively address your needs with functional breadth and depth across financial and operational planning, consolidation and close, master data management, and more. Seamlessly connect finance with all other lines of business for enterprise-wide agility and alignment. Drive better decisions with scenario modeling and built-in, advanced analytics. Oracle EPM consistently tops analyst rankings; thousands of customers gain more value from running their EPM processes with Oracle in the cloud. Drive agile, connected plans—from scenario modeling and long-range planning to budgeting and line of business planning—that are built on best practices and advanced technologies.
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CheckMarket
Enterprise survey software with users in 150 countries.
Conduct insightful surveys and gain actionable feedback! Monitor customer experience (CX), employee experience (EX) and engagement. Close the loop with shareable reports, dashboards, alerts and follow-up tools like text analysis, benchmarks, dynamic text,..
Collecting data is just the first step. The real value lies in the efficiency of reporting. We provide you with real-time reporting so you can spot trends earlier, and get the information deep into your organization in order to improve processes.
After you are done building an insightful report, share it with others. Create different share links, each with different filters, depending on what you want viewers to see all based on your own operational data, hierarchy and organization.
Integrate with Slack, Zendesk, API, CRM & more. Includes unlimited users and works in 49 languages. Clients include L'Oreal, Toyota, Allegiance Bank, Sony, the Government of Canada,...
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EvaluAgent
Our Quality Assurance Platform helps Contact Centers like yours to optimize customer, agent and user experience to ultimately thrive. Answer a few simple questions and learn where you are on your journey to Smart Quality, and we'll provide you with personalized recommendations for how to take your QA to the next level. Mitigate risk by unifying customer feedback, performance data and text analytics to quickly identify conversations that require your attention. Integrate and fetch conversations, survey results and performance data into the most connected QA & improvement platform on the market. Auto-score 100% of calls, emails and chat sessions to highlight CX and compliance breaches. Build your own signals and filters to send conversations to your QA team for deep-dive evaluation and root-cause analysis. Generate reports your business will act on. Demonstrate ROI by plotting how your QA efforts increase efficiency, sales and both customer and employee satisfaction.
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Product Details
Platforms Supported
SaaS
Windows
Training
Documentation
Webinars
Live Online
In Person
Support
Online
Phone Support
24/7 Live Support
Alvaria Interaction Analytics Frequently Asked Questions
Alvaria Interaction Analytics Product Features
Business Intelligence
Dashboard
Key Performance Indicators
Performance Metrics
Trend / Problem Indicators
Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Data Analysis
Natural Language Generation (NLG)
Predictive Analytics
Profitability Analysis
Strategic Planning
Visual Analytics
Business Performance Management
Dashboard
Key Performance Indicators
Ad Hoc Reports
Ad hoc Analysis
Budgeting & Forecasting
Consolidation / Roll-Up
Predictive Analytics
Qualitative Analysis
Quantitative Analysis
Scorecarding
Strategic Planning