Audience
Health providers seeking a prescription renewal delegation engine to streamline their processes and workflows
About Charlie for Refill Management
The Healthfinch® by Health Catalyst, Charlie™ for Refill Management application provides embedded medication renewal decision support directly in the EHR workflow, allowing providers and their staff to streamline prescription renewal workflows. Charlie’s combination of technology, protocol content, and workflow optimization enable health systems to deliver a better, safer patient experience. When a renewal request is received, Charlie reviews the patient chart for relevant data and compares it against more than 1,000 protocols to determine whether the request is safe to renew. Charlie then summarizes data from the patient’s chart and recommends next steps (e.g., approve the renewal, follow up with the patient to close care gaps, etc.). The Healthfinch team develops and maintains a library of medication protocols based on the latest industry recommendations and guidelines. Charlie is fully embedded in the EHR workflow and promotes safe delegation of requests from providers to staff.