Audience

Businesses seeking a platform to increase their customer service

About Channel Talk

Annoyed customers leave your site when the wait time is too long or their question is never answered. Offering quality customer service will set you apart from your competitors and grow your business. As AI technology becomes more advanced and operational costs increase, the time for AI-driven customer service is just around the corner. Our AI Assistant will solve your customer’s inquiry on its own so you don’t have to. Our advanced AI and automation tools increase efficiency and enhance customer service to help your business grow at scale. AI-driven smart tag and title recommendations along with enhanced conversation summaries.

Pricing

Starting Price:
$27 per month
Free Version:
Free Version available.

Integrations

API:
Yes, Channel Talk offers API access
No integrations listed.

Ratings/Reviews

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Company Information

Channel
channel.io

Videos and Screen Captures

Channel Talk Screenshot 1
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Product Details

Platforms Supported
SaaS
Windows
Mac
iPhone
iPad
Android
Training
Documentation
Support
Online

Channel Talk Frequently Asked Questions

Q: What kinds of users and organization types does Channel Talk work with?
Q: What languages does Channel Talk support in their product?
Q: What kind of support options does Channel Talk offer?
Q: Does Channel Talk have an API?
Q: Does Channel Talk have a mobile app?
Q: What type of training does Channel Talk provide?
Q: How much does Channel Talk cost?

Channel Talk Product Features

Help Desk

Live Chat
Community Forums
Self Service Portal
Automated Routing
Multiple Brands / Products
Knowledge Base
Incident Management
Ticket Management
Alerts / Escalation
Known Issue Management
Interaction Tracking
Document Storage
Multi-Channel Communication
Service Level Agreement (SLA) Management
Network Monitoring
Customizable Branding
IT Asset Management
Real-time Chat
Email Integration

Live Chat

Offline Form
Geo Targeting
Transfers / Routing
Third Party Integration
Canned Responses
Website Visitor Tracking
Proactive Chat
Screen Sharing
Customizable Branding