Audience
Government agencies, law enforcement, legal teams, healthcare providers, financial institutions, and any organization required to redact PII, PHI, or sensitive information from video, audio, documents, and images for compliance with FOIA, HIPAA, CJIS, or GDPR.
About CaseGuard
CaseGuard is an AI-powered redaction platform trusted by law enforcement, healthcare, legal, government, and financial organizations worldwide. It automatically detects and redacts faces, license plates, PII, PHI, and sensitive information across video, audio, documents, images, and emails — all within a single on-premise solution that runs even on air-gapped networks.
With up to 98% accuracy, CaseGuard processes thousands of files simultaneously, cutting redaction time by up to 95%. Built-in AI transcription and translation support 100+ languages, while full compliance with HIPAA, FOIA, CJIS, and GDPR keeps every organization audit-ready.
Every plan includes unlimited redactions, team collaboration tools, auto-generated audit trails, and a dedicated account manager with live training. Organizations can also outsource redactions directly to CaseGuard's team. From clearing FOIA backlogs to managing multimedia files at scale, CaseGuard turns days of tedious work into hours.
Pricing
- The Doc Suite ($279/user/month) covers AI-powered redaction for documents, emails, scans, and images.
- The Media Suite ($299/user/month) covers AI redaction, transcription, and translation for video and audio files including body-cam and CCTV footage.
- The Ultimate Suite ($379/user/month) combines both and adds high-volume batch processing, team collaboration, and third-party integrations (Axon, Box, S3).
-Enterprise pricing is custom (20+ seats) and is available as an upgrade to any of the three plans, adding admin controls, custom workspace rules, dedicated onboarding, and on-site training.
Integrations
Company Information
Videos and Screen Captures
Product Details
CaseGuard Frequently Asked Questions
CaseGuard Product Features
CaseGuard Verified User Reviews
Write a Review-
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Ineffective product, poor customer service" Posted 2025-12-16
Pros: The sales demos and assurances promised fast, large-scale automated redaction that appeared well suited to our workload.
Cons: The software consistently failed to process even moderate batches, and support denied a refund despite clear performance issues.
Overall: Our office was searching for an automated method of redacting large numbers of documents, around 30,000 pages or so. CaseGuard looked promising and I scheduled a meeting with an account executive, George. George stated that his software would be more than capable of doing what we needed and that we could likely get all of our work done on a modified one-month agreement. I downloaded the software, watched the training, and attended the in-person training with an individual named Kuleen. She explained how the software worked (it is a local download, you do not access via an online app). I was again told that the software is more than capable of completing the work we needed. I ran the first batch of documents that night (90 files that were 50-80 pages each, well below the 30K I was told the software could handle). The majority of the files failed to process. I contacted Kuleen who asked some questions and then scheduled another meeting with their tech person, I forgot his name. He made some changes and I was told it would work. It did not. I let him know what I saw and he made some more changes. It again failed to process the majority of the files. At this point it was clear that the capabilities of the software had been drastically oversold. I asked for a refund and was met with a request for another trouble shooting session with some work arounds, at least one of which was to process smaller batches of documents. Again, that is not what I was sold and not what I signed up for. I again requested a refund and was denied "because I have had access to the software for a month." Never mind that the software does not do what it purports to do. Suggest that you move to another solution, don't work with these people. Their conduct says everything about their organizations values and character.
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