Audience
Organizations in need of a solution to redact names, addresses, faces, license plates, and screens
About CaseGuard
Using the most advanced AI technologies, automatically redact faces, license plates, screens, phones, notepads, and Personally Identifiable Information like names, addresses, and SSNs from video, audio, documents, and images. All in one place and with one redaction software. Let CaseGuard automatically detect faces, license plates, phone screens, laptops, people, vehicles, and notepads, and then automatically redact them in one click. Mute, bleep, and resample audio with one click. Upload or record audio directly into CaseGuard. In a few steps, you can transform a recording into a fully redacted audio file. Find and remove personally identifying information, including phone numbers or SSNs and sensitive information instantly. Protect personnel, evidence, financial, medical, and classified records. Automatically redact faces, license plates, screens, people, vehicles, and papers instantly in thousands of images.
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Company Information
Videos and Screen Captures
Product Details
CaseGuard Product Features
CaseGuard Verified User Reviews
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Ineffective product, poor customer service" Posted 2025-12-16
Pros: The sales demos and assurances promised fast, large-scale automated redaction that appeared well suited to our workload.
Cons: The software consistently failed to process even moderate batches, and support denied a refund despite clear performance issues.
Overall: Our office was searching for an automated method of redacting large numbers of documents, around 30,000 pages or so. CaseGuard looked promising and I scheduled a meeting with an account executive, George. George stated that his software would be more than capable of doing what we needed and that we could likely get all of our work done on a modified one-month agreement. I downloaded the software, watched the training, and attended the in-person training with an individual named Kuleen. She explained how the software worked (it is a local download, you do not access via an online app). I was again told that the software is more than capable of completing the work we needed. I ran the first batch of documents that night (90 files that were 50-80 pages each, well below the 30K I was told the software could handle). The majority of the files failed to process. I contacted Kuleen who asked some questions and then scheduled another meeting with their tech person, I forgot his name. He made some changes and I was told it would work. It did not. I let him know what I saw and he made some more changes. It again failed to process the majority of the files. At this point it was clear that the capabilities of the software had been drastically oversold. I asked for a refund and was met with a request for another trouble shooting session with some work arounds, at least one of which was to process smaller batches of documents. Again, that is not what I was sold and not what I signed up for. I again requested a refund and was denied "because I have had access to the software for a month." Never mind that the software does not do what it purports to do. Suggest that you move to another solution, don't work with these people. Their conduct says everything about their organizations values and character.
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