Audience
Bakkt's target audience encompasses both individual consumers and businesses seeking to engage with digital assets
About Bakkt
Bakkt is a digital asset platform that enables individuals and businesses to buy, sell, and manage a wide range of digital assets, from cryptocurrencies to loyalty points. Founded in 2018 by Intercontinental Exchange (ICE), Bakkt initially focused on institutional cryptocurrency trading and secure storage solutions. Over time, it expanded its services to support a broader vision of digital asset accessibility, providing a platform that bridges digital currencies and traditional financial systems. Bakkt’s offerings include a mobile app for consumers, enabling them to manage digital assets, convert points and rewards into cash, and make everyday purchases using cryptocurrencies. The platform also facilitates business solutions by enabling companies to integrate digital asset options into their products and services, enhancing customer engagement and loyalty. Bakkt aims to simplify the digital asset ecosystem and drive mainstream adoption through secure, and regulated solution.
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Product Details
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Bakkt Verified User Reviews
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Horrible very nearly non existence customer service!" Posted 2023-01-29
Pros: No human customer service phone. I never get access to my deposits within 5 business days.
All of the other companies I use give access to my cash/deposits in seconds.Cons: Response with a bot, never have I ever heard from or talked to a person live. NO CUSTOMER SERVICE OVER THE PHONE "EVER"!!!!!!!!!
Overall: If you make a deposit it will often take about 8 business days before you can have access to it. Now I can't not see my account can't log in says wrong password or login. If you like access to your money stay clear from this Bakkt.
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I have filed a complaint with the BBB, but so have others.
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