BMC Helix Integrations

ciopulse is the only Net Promoter-based customer feedback platform built specifically for IT service management. Where traditional 1-to-5 satisfaction surveys invite default ratings and 5 percent response rates, ciopulse uses NPS micro-surveys triggered the moment a ticket is resolved. The platform integrates natively with ServiceNow, Zendesk, Jira Service Management, BMC Remedy, and Freshservice. Out of the box, ciopulse provides NPS trend dashboards by team and agent, productivity impact reporting in lost minutes, and benchmark comparisons between internal IT and managed service providers. PulseAI surfaces themes from open-text comments automatically. ciopulse is a ServiceNow Select Partner with a certified Store app, ensuring clean install, automatic upgrades, and data residency inside the customer's ServiceNow instance.

Jitterbit Harmony is an AI-infused integration and automation platform designed to unify business systems across cloud, SaaS, and on-premise environments. It provides end-to-end workflow automation through products including iPaaS, API Manager, App Builder, and EDI. With a layered AI architecture, Harmony embeds accountable AI agents and assistants directly into integration processes. Drag-and-drop connectors enable rapid deployment and seamless connectivity with thousands of applications such as Salesforce, SAP, Workday, and NetSuite. The platform supports industries ranging from healthcare and manufacturing to retail and logistics. Jitterbit has earned repeated #1 rankings in G2’s Enterprise iPaaS Implementation Index, highlighting customer satisfaction and speed to value. Designed for secure, scalable transformation, Harmony powers integration, automation, and application development within a single unified system.