Document360
Document360 is an AI-powered Knowledge base platform designed to streamline knowledge management in organizations. It helps teams create, manage, and publish content effortlessly, ensuring clarity and accessibility for users.
Use Cases
Knowledge Base for Customers and Teams:
Offer a seamless self-service experience with AI search, auto-tagging, and analytics to boost productivity and reduce support queries.
IT Documentation (Including API Docs)
Simplify technical documentation with markdown support, version control, and API-friendly features like code embedding and AI-driven insights.
Standard Operating Procedures (SOPs)
Maintain consistent workflows with centralized SOPs, AI content suggestions, and easy updates for team alignment.
User Manuals
Deliver user-friendly manuals with customization, localization, and AI tools for faster, polished content.
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ViewCenter
ViewCenter by ICM Document Solutions is a scalable document management solution that’s designed to be accessible from any device with an Internet connection (desktop, laptop, mobile). It’s flexible for businesses of any size, and it can be customized based on a company’s specific needs.
Features within the ViewCenter platform include customizable permissions, support for all file types, detailed activity logs, keyword and content searching, revision control, automated retention and disposition processes, and a drag-and-drop upload tool. When coupled with ICM’s suite of supporting applications and services including eForms, portals, a high-volume scanning module, and custom development, companies have all of the necessary tools to improve their business processes surrounding the gathering, maintenance, distribution and retention of critical documents and records. ViewCenter meets regulatory agency compliance and security requirements specific to their industries.
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IXIASOFT CCMS
IXIASOFT CCMS is a component content management solution designed to streamline your technical communication process. We have been ranked as a trusted global leader in the content management software industry by offering a complete end-to-end solution for the creation, review, localization and publishing of technical documentation to increase productivity and efficiency.
Our CCMS solutions can be found at customers in industries as diverse as Software, Medical Device Manufacturers, Mining, Energy, and Finance. IXIASOFT CCMS allows documentation teams to manage daily challenges while increasing productivity.
Top 5 features - Enterprise clients
• Trace documents at all steps of creation and publication
• Manage and document parallel software versions
• Improve risk management: ensure confidential and critical documentation stays safe
• Directly involve SMEs in the documentation process via a simple UI
• Provide lower cost translated content
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Tridion Docs
RWS is the global leader in content management and translation technology and services — more than 80 of the top 100 global companies work with us.
Tridion Docs is our DITA-based Component Content Management System (CCMS). It allows you to optimize and automate complex content processes at scale and with confidence. You can author, review, localize, manage and deliver information using structured content and AI to create technical documentation, policies, procedures and other types of critical and regulatory content.
Tridion Docs also enables easy information discovery and automated delivery of the right information to the right recipient using AI-driven recommendations, so employees, business partners and customers gain easy access to the information they need in the moment.
Outperforming the competition
Independent analyst firm, Ars Logica, scrutinised Tridion Docs’ performance and found it outperformed the competition in 8 of 11 categories.
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