Audience

Organizations that want a powerful solution that lets them discover insights and relationships in text

About Amazon Comprehend

Amazon Comprehend is a natural language processing (NLP) service that uses machine learning to find insights and relationships in text. No machine learning experience required.

There is a treasure trove of potential sitting in your unstructured data. Customer emails, support tickets, product reviews, social media, even advertising copy represents insights into customer sentiment that can be put to work for your business. The question is how to get at it? As it turns out, Machine learning is particularly good at accurately identifying specific items of interest inside vast swathes of text (such as finding company names in analyst reports), and can learn the sentiment hidden inside language (identifying negative reviews, or positive customer interactions with customer service agents), at almost limitless scale.

Amazon Comprehend uses machine learning to help you uncover the insights and relationships in your unstructured data.

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Integrations

API:
Yes, Amazon Comprehend offers API access
See Integrations

Ratings/Reviews - 1 User Review

Overall 1.0 / 5
ease 4.0 / 5
features 3.0 / 5
design 3.0 / 5
support 3.0 / 5
More Reviews Write a Review

Company Information

Amazon
Founded: 1994
United States
aws.amazon.com/comprehend/

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Product Details

Platforms Supported
Cloud
Training
Documentation
Support
Online

Amazon Comprehend Frequently Asked Questions

Q: What kinds of users and organization types does Amazon Comprehend work with?
Q: What languages does Amazon Comprehend support in their product?
Q: What kind of support options does Amazon Comprehend offer?
Q: What other applications or services does Amazon Comprehend integrate with?
Q: Does Amazon Comprehend have an API?
Q: What type of training does Amazon Comprehend provide?

Amazon Comprehend Product Features

Natural Language Processing

Sentence Segmentation
Tokenization
Stemming/Lemmatization
Part-of-Speech Tagging
Parsing
Named Entity Recognition
Co-Reference Resolution
In-Database Text Analytics
Open Source Integrations
Natural Language Generation (NLG)

Text Mining

Summarization
Language Detection
Boolean Queries
Taxonomy Classification
Document Filtering
Sentiment Analysis
Graphical Data Presentation
Predictive Modeling
Topic Clustering
Text Analysis
Tagging

Amazon Comprehend Verified User Reviews

Write a Review
  • An Amazon Comprehend User
    Senior Software Engineer
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: Administrator, Deployment
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Not Worth the Cost"

    Posted 2025-09-02

    Pros: Very easy to setup and train models. Endpoint were very easy to configure and get running. Built for developer ease of use.

    Cons: The cost is outrageous. Most AWS products are reasonable in terms of cost especially their AI products. This one is so prohibitive we will be moving our infrastructure to another system. The costly part is their endpoints with cost as long as they are running. Our system needs to have 24/7 availability and was doing document analysis on 1000s of emails and documents per day. The cost for a single endpoint was ~$3400 USD. Very little traffic was being used by that endpoint at the time. AWS charged for total time not token based usage. Which made the costs skyrocket. Please avoid to save yourself money unless you can standup the endpoints and take them down frequently.

    Overall: Would not recommend for anyone needing to process large amounts of documents for classification, where cost is a factor.

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