Amazon Comprehend vs. OpenText Unstructured Data Analytics Comparison


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About Amazon Comprehend is a natural language processing (NLP) service that uses machine learning to find insights and relationships in text. No machine learning experience required. There is a treasure trove of potential sitting in your unstructured data. Customer emails, support tickets, product reviews, social media, even advertising copy represents insights into customer sentiment that can be put to work for your business. The question is how to get at it? As it turns out, Machine learning is particularly good at accurately identifying specific items of interest inside vast swathes of text (such as finding company names in analyst reports), and can learn the sentiment hidden inside language (identifying negative reviews, or positive customer interactions with customer service agents), at almost limitless scale. Amazon Comprehend uses machine learning to help you uncover the insights and relationships in your unstructured data.	About OpenText™ Unstructured Data Analytics products employ AI and machine learning to help organizations uncover and leverage key insights stored deep within their unstructured data, including text, audio, video, and images. Organizations can connect all their data to understand the context and information locked inside high-growth unstructured content—at scale. Discover insights hidden within all types of media with unified text, speech, and video analytics that support more than 1,500 data formats. Use natural language processing, optical character recognition (OCR), and other AI-powered models to understand and track the meaning within unstructured data. Employ the latest innovations in machine learning and deep neural networks to understand written and spoken language in data, revealing greater insights.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Organizations that want a powerful solution that lets them discover insights and relationships in text	Audience Enterprise organizations
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 1.0 / 5 ease 4.0 / 5 features 3.0 / 5 design 3.0 / 5 support 3.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros Very easy to setup and train models. Endpoint were very easy to configure and get running. Built for developer ease of use. Cons The cost is outrageous. Most AWS products are reasonable in terms of cost especially their AI products. This one is so prohibitive we will be moving our infrastructure to another system. The costly part is their endpoints with cost as long as they are running. Our system needs to have 24/7 availability and was doing document analysis on 1000s of emails and documents per day. The cost for a single endpoint was ~$3400 USD. Very little traffic was being used by that endpoint at the time. AWS charged for total time not token based usage. Which made the costs skyrocket. Please avoid to save yourself money unless you can standup the endpoints and take them down frequently.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information Amazon Founded: 1994 United States aws.amazon.com/comprehend/	Company Information OpenText Founded: 1991 Canada www.opentext.com/products/unstructured-data-analytics
Alternatives Google Cloud Natural Language API Google	Alternatives KnowledgeHound
CamoText	Relative Insight
MeaningCloud	Google Cloud Natural Language API Google
OpenText Unstructured Data Analytics OpenText	Watson Natural Language Understanding IBM
Watson Natural Language Understanding IBM View All	Adarga View All
Categories Artificial Intelligence (AI) APIs Supported Natural Language Processing Supported Text Mining Supported	Categories AI Data Analytics Supported Artificial Intelligence Supported Business Intelligence Supported Data Analysis Supported Enterprise Search Supported Natural Language Processing Supported Qualitative Data Analysis Supported Text Analytics Supported Text Mining Supported Unstructured Data Analysis Supported Video Analytics Supported Video Surveillance Supported
	Show More Features Enterprise Search Features AI / Machine Learning Not Supported eDiscovery Not Supported Faceted Search / Filtering Not Supported Full Text Search Not Supported Fuzzy Search Not Supported Indexing Supported Text Analytics Supported
Integrations AWS AI Services Supported AWS App Mesh Supported AWS Lambda Supported Amazon Comprehend Medical Supported Amazon Quick Suite Supported Amazon S3 Supported Amazon Web Services (AWS) Supported Axon Ivy Supported Azure Marketplace Not Supported Camunda Supported Datasaur Supported FormKiQ Supported Mantium Supported PubNub Supported Qlik Staige Supported Quickwork Supported iText Supported n8n Supported Show More Integrations View All 17 Integrations	Integrations AWS AI Services Not Supported AWS App Mesh Not Supported AWS Lambda Not Supported Amazon Comprehend Medical Not Supported Amazon Quick Suite Not Supported Amazon S3 Not Supported Amazon Web Services (AWS) Not Supported Axon Ivy Not Supported Azure Marketplace Supported Camunda Not Supported Datasaur Not Supported FormKiQ Not Supported Mantium Not Supported PubNub Not Supported Qlik Staige Not Supported Quickwork Not Supported iText Not Supported n8n Not Supported Show More Integrations View All 1 Integration
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