Dell APEX AIOps
Are you struggling to process all of those alerts and tickets? Reduce the noise, detect incidents earlier, and fix problems faster with Dell APEX AIOps. Don’t let a flood of alerts slow you down. We automatically remove those noisy alerts so your day is free from distraction. Never look at another ticket again. Instead of tickets, we send you only actionable work items called “Situations.” Now you can focus on fixing problems fast, before your customers complain. Stop wasting time toggling between tools. We bring everything together into one place so you can easily manage any incident, regardless of its source. Apply AI and ML technologies to understand patterns and prevent them happening again. Continuous delivery means continuous changes. Dell APEX AIOps provides continuous improvement by automating the incident management workflow and gives you back time for more important and enjoyable tasks.
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SIGNL4
When critical systems fail, incidents happen or urgent services need to be provided, SIGNL4 bridges the ‘last mile’ to your staff, engineers, IT admins and workers ‘in the field’. It adds real-time mobile alerting to your services, systems and processes in no time. SIGNL4 notifies through persistent mobile push, text, email and voice calls with acknowledgement, tracking and escalation. Integrated duty and shift scheduling ensures the right people are alerted at the right time. SIGNL4 thus provides for an up to 10x faster and effective response to critical alerts, major incidents and urgent service requests.
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SendQuick Cloud
Do you still need to manage your systems after migrating to the Cloud?
When using Cloud providers, companies need to ensure the infrastructure and services always remain online and working.
What do companies in the cloud environment need?
> Incident Notification & Avoid Alert Fatigue
You need to manage the
> Unknown into The Known
SendQuick Cloud is a systems availability monitoring and notification management platform for the cloud. It works with public cloud services to monitor systems, applications, services and networks, and flags up issues to your staff on duty.
SendQuick Cloud enables:
- Active monitoring using Ping, Port and URL Checks
- Sends immediate notifications on critical issues, providing you with visibility over your entire IT infrastructure health status.
- Roster Management & Rule Configuration
- User choice of Messengers: SMS, Facebook Messenger, Line, Telegram, MS Teams, Slack etc.
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ManageEngine ServiceDesk Plus
5.0 out of 5 stars
(3 Ratings)
Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions.
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