Audience
Public Transportation Systems
About Advanced Customer Information System (A-CIS)
Knowledge is power. In today’s fast-paced world, real-time information is central to customer satisfaction. Wabtec’s Advanced Customer Information System (A-CIS) utilizes dynamic data and predictive analytics to inform rail riders of the latest status and enhance the transit experience.
Easy web-based operator graphical user interface supports: Scheduled and train proximity and arrival messages, Ad Hoc audio and visual messages, Live audio announcements, Integrated text-to-speech, Message templates and macros,
API-based message management capability, Mobile operator interface for remote and on-station operator announcements.
Wabtec’s A-CIS monitors servers, station control units, and audio/visual components for failures to alert operators and maintenance staff: Servers, Station Control Units Servers, Serial and IP signs, Connected Audio Equipment – DSPs and Amplifiers, Integrated Subsystems.
Other Popular Alternatives & Related Software
Peak Transit
Peak Transit offers customizable Computer-Aided Dispatch and Automatic Vehicle Location (CAD/AVL) software, intuitive passenger applications, and advanced hardware solutions to optimize fleet management and enhance rider experiences. Their fixed-route CAD/AVL system enables efficient fleet oversight from a centralized dashboard, facilitating real-time vehicle tracking, schedule adherence, and resource allocation. Custom-branded mobile apps provide passengers with real-time transit updates, improving communication and satisfaction. Mobile Data Terminals (MDTs) empower drivers with tools to enhance performance and communication, including access to schedules, alerts, and on-vehicle hardware status. Automatic Voice Announcements deliver clear, inclusive passenger alerts, ensuring accessibility and compliance with transit regulations.
Learn more
Moovit
Moovit’s Mobility as a Service (MaaS) solutions make it simple for cities and transit agencies and operators, campuses, and corporations, to introduce MaaS to their citizens using a range of tools, including branded mobility apps, mobile payments, urban mobility analytics, and on-demand and pre-scheduled transit. Moovit’s branded applications, co-branded and white-label, are based on our world-leading urban mobility app. Offer riders a true MaaS (Mobility as a Service) journey experience, complete with real-time arrivals and service alerts, multimodal mobility options, the ability to integrate mobile fare payments, and more. Save time and resources while giving your customers the highest level of service. Moovit’s white label application solution is based on our long-running robust native and web transit apps and is backed by Moovit’s server ecosystem, designed for endless scale and serving 100s of millions of users worldwide, with zero downtime.
Learn more
Passio
Passio offers a modular, all-in-one transit and mobility technology platform for agencies, campuses, and institutions, delivering solutions for real-time passenger information, vehicle tracking, passenger counting, onboard amenities (WiFi, LED/voice announcements), rider apps, ID-card validation, contact tracing, feedback collection, and operations management. It combines on-board hardware and cloud-based software so operators can manage fixed-route, shuttle, or on-demand transit as well as parking or campus mobility programs through a unified system. With tools like their passenger app (Passio GO), agencies can communicate stops, routes, ETA, and service updates; the tech supports automatic passenger counting and real-time analytics to give transit agencies data on ridership, costs, utilization, and budget validation. It also supports on-demand and paratransit workflows thanks to the acquisition of ParaPlan, integrating scheduling, dispatching, and NEMT.
Learn more
Swiftly
Transform the rider experience with best-in-class real-time passenger information and industry-defining prediction algorithms. Boost on-time performance and headway adherence with real-time adjustments for your operators and historical insights for operations staff. Plan and evaluate service changes using intuitive data visualizations of billions of historical data points. No matter who is calling and when, your customer service team can instantly answer any question a rider has about your system. Identify which routes, trips, stops, and segments most impact your overall on-time performance. View actual vehicle speeds, run-times, and dwell time between stops to find quick improvements to your schedule’s efficiency. Parse operational issues from scheduling ones with intuitive graphs of run-times and operator performance.
Learn more
Integrations
No integrations listed.
Company Information
Wabtec
Founded: 1869
United States
www.wabteccorp.com/digital-intelligence/signaling-and-train-control/information-management/advanced-customer-information-system-a-cis
Videos and Screen Captures
Other Useful Business Software
Forever Free Full-Stack Observability | Grafana Cloud
Built on open standards like Prometheus and OpenTelemetry, Grafana Cloud includes Kubernetes Monitoring, Application Observability, Incident Response, plus the AI-powered Grafana Assistant. Get started with our generous free tier today.
Product Details
Platforms Supported
Windows
On-Premises
Training
Documentation
In Person
Support
Phone Support
24/7 Live Support
