Act!

Pros: Ease of use.
Cost.

Cons: Editing function in text box is still very rudimentary. There is no cut paste feature unless one goes to the keyboard for example. The formatting box follows you wherever your cursor is. When you’re typing in a small box, the formatting box covers the whole screen.

Overall: Very good good customer support.

Pros: The ease of use for me is great. I've been using ACT for more than 25 years! I first starting using it when I was using Mac based computers. When ACT no longer support Macintosh I switched to PC just to be able to use ACT. It was well worth the transition.

Cons: Since I am a very small company and it is only me using the product I would like the cost to come down. It's a little expensive for me.

Overall: For the most part I am very happy with Act and would recommend it to anyone needing a high quality well supported contact management program.

Pros: Excellent contact and customer information and sales management capabilities. Very powerful and valuable customer retention and management tool!

Cons: Occasional bug with some features, however tech support is also excellent and very easy to contact.

Overall: Great product that is powerful. It is a very valuable tool to our sales process and customer management.

Pros: Ease of use. Graphics are easy to read.
Scheduling is simple, and making changes is a breeze.
Adding notes is helpful as well.

Cons: Technology seems a bit outdated.
Program seems slow.

Overall: It works, for what we need it to do.
The program seems slow, but it functions.
Have looked into other programs, but it's almost impossible to migrate data.

Pros: Overall great program, used it for over 20 yrs. Very useful, user friendly. Consistent interface over the years.

Cons: New version loads way too slow. Window 10 Pro., I've done all the updates but this problem still persists. Can't find any support address dealing with this.

Overall: Good. Like all programs I depend on these have their pros and cons. I had a challenge to avoid buying the subscription ver. My old version apparently had a security issue and I was "forced" to upgrade. Had trouble finding a vendor that would sell me ver 24 NON-SUBSCRIPTION. I think I would have dropped ACT if I had to use that version. I only use it now as an address book and I don't need all of the features anymore. But I still love it!

Pros: I like ability to design the program to suit our needs. It is simple to navigate and store important information. The search bar allows easy access to find information.

Cons: It is not that i don't like it, but this software is powerful and i have not utilized it 100%

Overall: Excellent. It serves the purpose my company and I want to achieve with it. It is powerful and we can utilize many of its capabilities. WE can group contacts and plan our days more efficiently.

Pros: Act! CRM provides well-gathered summaries of the project's performance. The user interface is clean and easy to understand. Easy to manage sales pipeline and process. Gives real-time alerts to approach leads. Marketing automation to save time.

Cons: It has less integration support with other marketing products.

Overall: Overall, Act! CRM is a pretty robust customer relationship management product. It helps to enhance productivity and shares a more clear sales pipeline overview. The project report it shares is highly informative.

Pros: Great value. CRM as a total solution providing all the tools to stay connected to clients and prospects. Package includes full CRM and a top notch, easy-to-use a marketing automation application. Highly recommended for SMB and sales professionals. Cannot live without it now.

Cons: Templates for Marketing Automation could use more design options. However, this is not a major miss.

Overall: Awesome CRM. Great experience using it. Easy to customize and excellent customer support. Overall experience has been good. I have been using Act! for many years.

Pros: We've used ACT at work since 1993 and have seen it go through many changes. It was a good central database to log contacts, companies and the interactions with them.

Cons: The last few years, improvements are focused more on "add-on services" that will increase revenue for Swiftpage and NOT on fixing bugs or improving functionality and speed. (For example, attachments are impossible to move because paths are hard-coded, but this hasn't been fixed in years). Most importantly they REALLY REALLY want to get customers for the higher monthly fee subscriptions .. to the point where they handicap the base "pro" product, and are discontinuing it and moving to [high-priced] subscription only in 2020. Pricing is, in some cases HIGHER than Salesforce.com, for example, but for much less functionality.

Overall: Find another solution. For the amount they want to charge there are better products with better support and a wider range of features, especially when you consider current pricing is higher than most competitors for less functionaly.

We've paid for most recent upgrade but will be migrating to another product in the near future. Frankly, after 20 and some odd years of using the product, I can't imagine that Swiftpage will still be around in 5 years.