Accolade

Use the Aha! suite of product development tools to create real value — for customers and the business. Set strategy, crowdsource ideas, spark creativity, prioritize features, share roadmaps, track releases, and manage development. Create and share product roadmaps Set brilliant product strategy. Then define exactly what needs to get done and when based on estimated product value. Build visual roadmaps to showcase your plans. Capture bright ideas Crowdsource ideas and customer feedback in a central ideas portal. Analyze trends and engage with customers to find out exactly what they need — so you can prioritize what to build. Think collaboratively Utilize an expert's notebook for product managers to craft beautiful notes and whiteboards with guided templates. Capture insights and ideas that inspire action. Manage agile development Connect technical work to the roadmap, optimize workloads, and streamline reporting. It is ideal for scrum, kanban, and SAFe® organizations

OneDesk combines Helpdesk & Project Management into one software application. No need to purchase, integrate and switch between other multiple applications. Your team can support your customers and work on their projects in one place. Aimed at SMBs as well as departments within large enterprises, OneDesk is frequently used by project managers, customer service agents, IT technicians, professional services and much more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows customizable to meet your organization's needs. The interface is clean and structural. Navigation consists of selecting an application, project level and view layout. Breadcrumbs will indicate where you are in OneDesk. Tickets and tasks are 'Items' while organization, portfolio, project and sub-folders are 'Containers'. OneDesk is easy to use and quick to set up. The learning curve depends on the complexity of the workflows you create.