Audience

Medical teams and hospitals searching for an advanced Appointment Reminder solution to increase patient experience

About 1Call

When you want to streamline your communication protocols and workflows to improve the patient experience, it’s imperative that you include your call centers in the process. Hospital call center operators directly correspond with patients and medical staff across enterprises and become a crucial communication link. Our customizable software applications are used by organizations of all sizes, to help overcome communication barriers in healthcare. Our hospital call center customers report reduced caller wait times, quick and accurate communication with on-call staff, and improved code call handling when using 1Call software. Medical staff rely on our secure messaging app, telehealth capabilities, and EMR integrations that streamline workflows and reduce alarm fatigue.

Integrations

No integrations listed.

Ratings/Reviews

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Company Information

1Call
Founded: 1976
United States
www.1call.com

Videos and Screen Captures

1Call Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Support
24/7 Live Support
Online

1Call Frequently Asked Questions

Q: What kinds of users and organization types does 1Call work with?
Q: What languages does 1Call support in their product?
Q: What kind of support options does 1Call offer?
Q: What type of training does 1Call provide?

1Call Product Features

Appointment Reminder

Email Reminders
Payment Reminders
Appointment Scheduling
SMS Messaging
Recurring Appointments
Rescheduling
Call Reminders
Calendar Management
Online Booking
Two-Way Messaging

Call Center

Escalation Management
IVR / Voice Recognition
Queue Management
Real-time Chat
Reporting/Analytics
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer

Emergency Notification

Contact Management
Mass Notifications
Scenario Planning
Templates
Two-Way Communication
Geo Targeting

Medical Scheduling

No-Show Tracking
Appointment Management
On Call Scheduling
Drag & Drop
Patient Records
Billing & Invoicing
Multi-Location
Staff Scheduling
Patient Scheduling
Recurring Appointments
Facility Scheduling
Self Service Portal
Physician Management