Best MSP Software in Australia - Page 6

SuperIT is an AI-powered IT support agent platform built for IT teams and managed service providers that want to resolve real service desk issues autonomously. The platform uses its own RMM agent, cloud integrations, a live digital twin, and learned support skills to understand each environment and take safe action. SuperIT can diagnose incidents, resolve routine service requests, follow up with end users, document tickets, and write updates back into PSA systems. It integrates with common IT tools across PSA, RMM, security, identity, backup, cloud, endpoint, and networking categories. Safety features include permission inheritance, allowlists, blocklists, approval workflows, isolated tenants, audit logs, encryption, and conservative rollout controls. SuperIT helps IT teams reduce ticket volume, improve service consistency, support users 24/7, and scale without adding headcount.

Opsview monitors operating systems, networks, cloud, VMs, containers, databases, applications, and more. Business Service Monitoring, or BSM, allows you a much-enhanced view into your IT infrastructure – as opposed to looking at your infrastructure on a Host by Host basis. Your monitoring solution will understand resiliency, service / operational availability (SLA/OLA), and more. 200+ Opsview supported Opspacks and 4500+ plugins via the Nagios Exchange allow your business to quickly monitor IT infrastructure, public and private cloud services, VMs, containers, databases, and applications. If your business already has existing ticketing, notification, and analytics systems, the Opsview API allows for easy two-way communication and workflow. Monitoring software without top-notch customer support isn't worth it. The Opsview Customer Success Team strives to create increasing value for our customers with their monitoring expertise.

dinCloud is a Cloud Services Provider (CSP) that helps organizations rapidly migrate to the cloud through a strong network of Value Added Resellers (VARs) and Managed Service Providers (MSPs). Each customer’s hosted private cloud offers hosted workspaces and cloud infrastructure that the customer controls through direct and open access. dinCloud’s subscription-based services are tailored to fit a range of business models resulting in reduced cost, enhanced security, control, and productivity.

Centricity is a platform that is built on top of AWS services. It is focused on three core services offered by AWS which include Amazon Workspaces and Amazon AppStream, Amazon Elemental / Media Services, and Amazon Connect. Centricity makes it easy for users to gain the power of Amazon Web Services without having to know the technical underpinnings of complex cloud services. We have made service easy for business-level users to leverage for driving value into business without having to hire a team of engineers to develop and maintain complex solutions. Our Centricity environment uses the building block services that Amazon Web Services provides to give the power of the next-generation technology to our end users. Orchestrator helps automate the manual tasks that are critical to a business but are often overlooked. The scheduling and workflow engine in Orchestrator help to automate monotonous tasks.

Experience seamless endpoint management, enhanced security, and real-time insights with Endpoint Central MSP Cloud. Streamline operations and deliver top-notch service to your clients with our all-in-one solution. Effortlessly onboard clients and deploy agents for swift endpoint management. Automate patching for efficient SLA compliance, ensuring client satisfaction. Manage a wide array of client endpoints, including laptops, computers, and mobile devices. Implement strong security measures, including configurations such as geo-fencing, corporate/complete wipe, etc for ultimate protection. Ensure client data privacy through data segregation and client-specific technician logins. Swiftly troubleshoot remote client endpoints for instant issue resolution.

MSSPs, MSPs, and consulting firms leverage Cynomi's AI-powered, automated vCISO platform to continuously assess client cybersecurity posture, build strategic remediation plans, and execute them to reduce risk. SMBs and mid-market companies increasingly need proactive cyber resilience, and ongoing vCISO services to assess their security posture, enhance compliance readiness, and reduce cyber risk. Yet managed service providers and consulting firms have limited resources and expertise to handle the work involved in providing virtual CISO services. Cynomi enables its partners to offer ongoing vCISO services at scale, without scaling their existing resources. With Cynomi’s AI-driven platform, modeled after the expertise of the world’s best CISOs, you get automated risk and compliance assessments, auto-generated tailored policies, and actionable remediation plans with prioritized detailed tasks, task management tools, progress tracking, and customer-facing reports.

MSP Dark Intel is a specialized dark web monitoring platform built by MSPs for MSPs, designed to help managed service providers protect their clients and generate recurring revenue. It monitors over 500 billion breached assets in real time, providing immediate alerts for compromised credentials and detailed breach reports. The platform supports multi-client management through an intuitive dashboard and integrates seamlessly with popular tools like ConnectWise, Autotask, Microsoft 365, Slack, and Teams. MSP Dark Intel offers unlimited prospecting scans and reports, helping MSPs identify and convert new clients easily. With no long-term contracts and month-to-month billing, it provides flexibility and minimal overhead. Thousands of MSPs use this platform to boost client retention, grow predictable monthly revenue, and deliver critical cybersecurity services.

With DD Tech you can work on your ConnectWise and Autotask tickets anywhere, on any device. Fully customizable Service Catalog and superior Custom Forms to give quick and relevant first-contact support to your users. Stay connected to your users and keep providing excellent service with DD Chat. Send templated emails that allow the user to add notes to the tickets or start chats with your techs. From sharing tickets with clients to dynamic service experiences - DeskDirector can meet the needs of your MSP.

Cyber-as-a-Service for MSPs. Cyber risk is hard to explain, difficult to see, and expensive to manage for MSPs. SKOUT makes it easy to see your risk, makes cyber affordable, and we help MSPs sell it. SKOUT is a cloud-native, streaming data analytics platform built to deliver effective and affordable cybersecurity products for SMBs, delivered through MSPs. Cyber-attacks don't stop after 5pm. The SKOUT Security Operations Center is available 24x7, 365 days a year to help our MSP partners keep their customers secure. Get a 360 view of alerts and alarms by visualizing your data on our Customer Security Dashboard. SKOUT's flexible alerting and support functions as an extension of your team by working directly with your NOC, help-desk, and technicians. SKOUT connects the dots when it comes to cybersecurity. Layer in fully-managed security monitoring (SOC-as-a-Service), endpoint protection, and email protection and save on the hidden costs of configuration and management.

We offer MSPs flexible, reliable, and creative cloud-unified communication solutions, so they can grow their business with focus and clarity. BVoIP was forged out of the real pains and frustrations of actual MSPs. This is because before we were in the business of helping MSPs, we were one for 17 years. As an MSP, we saw first-hand how the industry’s approach to communication is fundamentally wrong, betting everything on a scrappy network of unreliable products and services. This often led to a high burn rate and excessive time spent on the customer help desk. It was clear that we needed simple and scalable communications solution. That’s why we created a new way for businesses to communicate using cloud technology; for businesses to save time in the back office and to never hear the words “can you hear me now” ever again. Now, armed with an integrated and standardized communications platform that actually helps customers, we’re giving MSPs the answer they so desperately need.

Our dynamic platform helps partners seamlessly deliver cloud services. Quote, order, bill, and provision all of your cloud products in one place, with a single monthly invoice. And, with built-in data analytics and business intelligence, the Pax8 Platform provides the insights you need to optimize your margins and sell more. The intuitive ordering workflow of the Pax8 Platform enables products to be ordered instantly. Our vendor API integrations offer the industry’s fastest provisioning. By compiling your billing data, the Pax8 Platform then delivers a single, easy-to-read invoice and visually reports on your month-over-month revenue and margin. Get a 10,000-foot view with a customizable snapshot of your cloud business. Highlight the data and analytics that are important to your business and gain key insights with drag-and-drop customization.

RMM Central is a unified solution that helps MSPs manage and monitor multiple client networks from a single console. With capabilities that simplify the everyday management routines of MSPs, including patch management, remote access and performance monitoring, RMM Central's holistic approach ensures that resources and efforts are minimized, and return on investment is maximized. Detect and deploy missing patches, restrict user access, enforce security policies, and customize configurations to each customer's network requirements. Automate the network discovery process from RMM software with robust features like Active Directory, Layer 2 mapping, subnet scanning, etc aimed at making the process simpler, less time-consuming, and more effective. Businesses operating in the IT landscape rely on their networks. But networks are complex and predisposed to constant evolution, and technological advancements only seem to increase their convolution.

Take a crack at automation built just for MSPs. Rewst is a Robotic Process Automation (RPA) platform that integrates your tools. No coding or agents are required. Build flows on visual canvasses and bridge your tool gaps, saving on headcount and efficiency. As an organized MSP, you probably have the necessary IT processes and documentation in place; but you might be stuck manually babysitting them every day. Sometimes every hour, over and over. Listen to your processes and let Rewst automate them. The Robotic Operations Center (ROC) empowers you to create your own workflows and assists you in overcoming any obstacles in the automation process. Whether you need help learning the platform, adding features, or getting your workflows moving, the ROC loves teaching you how to bring your automation visions to life. ROC support comes with every subscription and everything to ensure your automation remains connected and runs smoothly.