Best Merchant Management Software
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Compare the Top Merchant Management Software as of November 2025
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What is Merchant Management Software?
Merchant management software, also known as merchant relationship management software, helps businesses, payment processors, and marketplaces oversee and strengthen their entire merchant ecosystem, from onboarding and compliance to ongoing support and engagement. It centralizes merchant profiles, transaction history, chargebacks, settlement data, and communication records within an integrated CRM-style system to streamline operations and improve relationship visibility. Many platforms include automated underwriting, risk scoring, and KYC/AML checks to ensure compliance, reduce fraud, and accelerate merchant approvals. The software also supports contract management, reporting, payout automation, and targeted outreach tools to enhance merchant satisfaction and retention. Overall, merchant management software increases efficiency, transparency, and control while helping organizations build stronger, long-term merchant partnerships. Compare and read user reviews of the best Merchant Management software currently available using the table below. This list is updated regularly.
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1
NMI Payments
NMI
NMI Payments is an embedded payments solution that lets SaaS platforms, Software companies and ISVs integrate, brand, and manage payment acceptance directly within their software—without becoming a PayFac or building complex infrastructure. As a full-stack processor, acquirer, and technology partner, NMI handles onboarding, compliance, and risk so you can stay focused on growth. The modular, white-label platform supports omnichannel payments, from online, mobile and in-app to in-store and unattended. Choose from full-code, low-code, or no-code integration paths and launch in weeks, not months. Built-in risk tools, flexible monetization, and customizable branding help you scale faster while keeping full control of your experience. With NMI’s developer-first tools, sandbox testing, and modern APIs, you can embed payments quickly and confidently. -
2
Teamgate CRM
Teamgate
Teamgate is a user-friendly, easy to use, yet extremely powerful CRM for Sales and SaaS professionals, from startup to enterprise. With an intuitive UI, essential integrations, and out of the box insights (such as performance tracking and forecasting); Teamgate’s all-in-one platform facilitates true ICP targeting, unlocking your true sales potential. We pride ourselves on empowering Sales and SaaS teams to increase their speed of execution across the entire sales cycle, with our team by your side every step of the way. Say goodbye to hidden implementation costs, consulting fees and add-ons.Starting Price: Free -
3
PegasusCRM
PegasusCRM
PegasusCRM is a cloud-based CRM platform built specifically for the merchant services industry, enabling independent sales organizations, processors, and acquiring firms to manage leads, merchant onboarding, support, residuals, and portfolio servicing all in one system. It features a sales-funnel engine with partner and agent portals, digital signatures and auto-populated merchant agreements to accelerate deal closing; a boarding module with document management, task and meeting tracking to streamline merchant setup; daily communication and maintenance tools including VoIP and email integration, equipment tracking and ticketing for support; and a residual-reporting suite that allows calculation of payouts, bonuses, deductions and multi-level commissions from any processor, with dashboards and analytics to monitor performance and agent activity.Starting Price: $895 per month -
4
Pulse CRM
Pulse CRM
Pulse CRM is a purpose-built customer-relationship and portfolio-management system designed specifically for independent sales organizations and payment-processing firms, covering the merchant lifecycle from lead acquisition and application submission through underwriting, boarding, residual payouts, and portfolio analytics. It supports merchant onboarding automation across multiple ISOs, built-in risk and underwriting tools to accelerate approvals, residual-tracking and reporting features tailored to payment-services flows, and deep-dive dashboard analytics to monitor agent and merchant performance. It delivers centralized workflow automation, streamlined document management, and compliance check integration so that manual spreadsheets and multiple auxiliary systems can be replaced by a unified solution.Starting Price: $299 per month -
5
NMI Merchant Relationship Management (formerly IRIS CRM) helps banks, ISOs, and payment providers manage the entire merchant lifecycle—from lead to underwriting to ongoing support. Purpose-built for the payments industry, NMI Merchant Relationship Management unifies risk management, compliance, and portfolio oversight within one scalable platform. Its modular suite includes Merchant Central for onboarding, residuals automation and calculation and reporting; ScanX for automated KYC/KYB and AML compliance; and MonitorX for continuous monitoring and risk alerts. Unlike generic CRMs, Merchant Relationship Management offers payments-specific functionality designed to reduce manual work, improve compliance accuracy and increase merchant retention. With white-label flexibility, integrated automation, and seamless CRM integration, it delivers operational efficiency and transparency across high-volume portfolios. Modernize merchant management, reduce churn, and simplify compliance with NMI.Starting Price: $1,499 per month
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6
Privvy ISO CRM
Defyne Payments
Privvy ISO CRM is a proprietary account-management portal designed for independent sales organizations, agents, resellers, and their merchants, consolidating onboarding, servicing, and full-account visibility into one platform. It enables agents to complete applications, submit service tickets, add users, and monitor merchant activity from a single login, while providing real-time transparency into metrics such as chargebacks, ACH rejections, and batch processing. With features like offer-code pricing templates, a searchable document library, and electronic disclosure submission integrated with underwriting workflows, Privvy streamlines onboarding and risk-management operations. It also supports hierarchical merchant groups for multi-location clients, robust reporting on card batches and ACH transactions, push notifications for holds or chargebacks, and embedded email integration so agents can contact merchants directly without leaving the portal. -
7
SCALE MCA
SCALE MCA
SCALE MCA is a cloud-based, white-labeled CRM solution designed specifically for independent sales organizations and brokers in the merchant cash advance industry. It combines merchant data management, e-signature integrated digital applications, direct lender submission workflows, and smart automation of follow-ups to streamline deal closing and reduce manual overhead. It supports custom API integrations with lead providers and third-party tools, offers enterprise-grade security including two-factor authentication, JWT authentication, encrypted data storage, and role-based access controls, and provides deep analytics and reporting on merchant performance and funding trends. With its white-label capability, firms can brand the platform as their own and launch rapidly, enabling them to manage leads, applications, communications, and portfolios all in one unified environment.Starting Price: $69 per month -
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NMI Merchant Central is a unified underwriting and merchant-services solution designed to streamline the full merchant lifecycle, from lead acquisition and onboarding to portfolio monitoring, risk, and residual-management. It empowers independent sales organizations, banks, and payment software firms to underwrite, forecast, and onboard merchants in minutes using automated workflows that reduce friction and speed approvals. It includes tools such as its portfolio-management module for tracking merchants, managing residual payouts, and consolidating processor-agnostic reporting; lead- and sales-funnel management to boost conversion; and integrated risk-and-compliance checks (via automated data and real-time monitoring) to reduce merchant abandonment and churn. Designed for efficiency, MRM enables organizations to manage merchant data, transactions (volume, chargebacks, deposits), and residuals all in a single dashboard while automating manual tasks.
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9
Mindgate Merchant Management
Mindgate Solutions
The Merchant Management Platform is an end-to-end solution designed for acquiring banks and financial institutions to manage their full merchant lifecycle, from onboarding and configuration to hierarchy management, settlements, reconciliation, and dispute handling. It supports merchant servicing across both physical stores and online/app-based environments, enabling banks to handle dynamic routing, settlement/payout flows, fees and charges, and merchant-specific business parameters. It provides merchant and sub-merchant portals, including self-onboarding, transaction tracking, QR-generation, refund processing, alerts, and real-time funds sweep-in. With multiple acquiring interfaces (mobile, web, kiosk, POS, PC-POS, APIs), support for varied transaction methods and identities (cards, mobile devices, virtual addresses, national ID, QR, bulk payments, and H2H), and full MIS/reporting capabilities, it helps banks onboard more merchants with minimal operational overhead. -
10
RiseCRM
Aurora Payments
RiseCRM is a secure, cloud-based CRM built specifically for merchant-services operations, designed to streamline the full merchant lifecycle, from onboarding and support through reporting and API integrations, within a single platform. It enables same-day activation of qualified merchants via automated underwriting and onboarding tools, reducing manual tasks and accelerating growth. It consolidates support workflows so service teams can respond and manage activity from one login, and provides comprehensive reporting on processing, residual revenue, and cost analyses to support informed decision making. Built-in RESTful APIs and tight integration with broader payment ecosystems enable seamless coordination across ISVs, ISOs, internal teams, and partner models. RiseCRM supports a wide variety of business models, including ISOs, software vendors, associations, referral partners, and franchise networks, delivering customizable workflows for complex sales. -
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Payitiv CRM
Payitiv
Payitiv CRM Merchant System is an integrated, end-to-end agent/merchant portal crafted to streamline sales, onboarding, support, and residual management for payment-services portfolios. It enables agents to manage their pipeline, create professional rate-comparison proposals (including interchange, tiered, and ERR formats), and generate electronic contracts in seconds, thereby accelerating merchant acquisitions. It automates residual calculations and portfolio tracking so agents spend less time on spreadsheets and more on selling, and offers real-time insight via a merchant tracker into how prospects engage with websites, how current clients are performing, and which accounts may be idle. Lead-management tools include SMS outreach, customizable lead-field reporting, and auto-notification of team members as deals move through the cycle. -
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ISOhub
Impact Techlab
ISOhub is a purpose-built CRM platform for independent sales organizations (ISOs) and sales agents in the payment processing industry. It streamlines merchant management, sales team oversight, lead tracking, onboarding, and residual commission calculations within a single solution. The platform’s executive dashboard delivers real-time insights into processor volume, revenue, attrition, and agent performance, helping ISOs optimize operations and scale efficiently. With automated residual mapping, support ticketing, and historical revenue tracking, ISOhub reduces manual work while ensuring accuracy and transparency. Its intuitive design allows agents to manage referrals, pre-app processes, and pricing tools effortlessly. More than software, ISOhub acts as a strategic partner for ISOs looking to simplify workflows and achieve long-term growth.
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