Best IT Management Software for Fullcast

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide.

BigQuery is a serverless, multicloud data warehouse that simplifies the process of working with all types of data so you can focus on getting valuable business insights quickly. At the core of Google’s data cloud, BigQuery allows you to simplify data integration, cost effectively and securely scale analytics, share rich data experiences with built-in business intelligence, and train and deploy ML models with a simple SQL interface, helping to make your organization’s operations more data-driven. Gemini in BigQuery offers AI-driven tools for assistance and collaboration, such as code suggestions, visual data preparation, and smart recommendations designed to boost efficiency and reduce costs. BigQuery delivers an integrated platform featuring SQL, a notebook, and a natural language-based canvas interface, catering to data professionals with varying coding expertise. This unified workspace streamlines the entire analytics process.

Fully managed relational database service for MySQL, PostgreSQL, and SQL Server with rich extension collections, configuration flags, and developer ecosystems. New customers get $300 in free credits to spend on Cloud SQL. You won’t be charged until you upgrade. Reduce maintenance costs with fully managed MySQL, PostgreSQL and SQL Server databases. Ensure business continuity with reliable and secure services backed by 24/7 SRE team. Data encryption at rest and in transit. Private connectivity with Virtual Private Cloud and user-controlled network access with firewall protection. Compliant with SSAE 16, ISO 27001, PCI DSS, and HIPAA. Scale your instances effortlessly with a single API call whether you start with simple testing or you need a highly available database in production. Simplify database operations with AI-powered assistance in Gemini, now in preview on Cloud SQL. It streamlines development, performance optimization, fleet management, governance, and migration.

Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve complaints. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact—it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents.

MongoDB is a general purpose, document-based, distributed database built for modern application developers and for the cloud era. No database is more productive to use. Ship and iterate 3–5x faster with our flexible document data model and a unified query interface for any use case. Whether it’s your first customer or 20 million users around the world, meet your performance SLAs in any environment. Easily ensure high availability, protect data integrity, and meet the security and compliance standards for your mission-critical workloads. An integrated suite of cloud database services that allow you to address a wide variety of use cases, from transactional to analytical, from search to data visualizations. Launch secure mobile apps with native, edge-to-cloud sync and automatic conflict resolution. Run MongoDB anywhere, from your laptop to your data center.

Amazon Web Services (AWS) is the world’s most comprehensive cloud platform, trusted by millions of customers across industries. From startups to global enterprises and government agencies, AWS provides on-demand solutions for compute, storage, networking, AI, analytics, and more. The platform empowers organizations to innovate faster, reduce costs, and scale globally with unmatched flexibility and reliability. With services like Amazon EC2 for compute, Amazon S3 for storage, SageMaker for AI/ML, and CloudFront for content delivery, AWS covers nearly every business and technical need. Its global infrastructure spans 120 availability zones across 38 regions, ensuring resilience, compliance, and security. Backed by the largest community of customers, partners, and developers, AWS continues to lead the cloud industry in innovation and operational expertise.

Heroku is a cloud platform that lets companies build, deliver, monitor and scale apps — we're the fastest way to go from idea to URL, bypassing all those infrastructure headaches. “There’s an app for that” – only a few years ago a catchy marketing campaign introduced the world to a new relationship with the mobile phone. Now, apps have become a way of life for most of us. Whether mobile or web, apps and their underlying APIs are how we manage our lives, make purchases, socialize, stay informed, and interact with customers. An app starts impacting the world when customers start interacting with it. Getting apps out in the wild, out onto the Internet quickly, and iterating, fast, is what can make or break companies. Heroku focuses relentlessly on apps and the developer experience around apps. Heroku lets companies of all sizes embrace the value of apps, not the distraction of hardware, nor the distraction of servers - virtual or otherwise.

Amazon Simple Storage Service (Amazon S3) is an object storage service that offers industry-leading scalability, data availability, security, and performance. This means customers of all sizes and industries can use it to store and protect any amount of data for a range of use cases, such as data lakes, websites, mobile applications, backup and restore, archive, enterprise applications, IoT devices, and big data analytics. Amazon S3 provides easy-to-use management features so you can organize your data and configure finely-tuned access controls to meet your specific business, organizational, and compliance requirements. Amazon S3 is designed for 99.999999999% (11 9's) of durability, and stores data for millions of applications for companies all around the world. Scale your storage resources up and down to meet fluctuating demands, without upfront investments or resource procurement cycles. Amazon S3 is designed for 99.999999999% (11 9’s) of data durability.

Object storage for companies of all sizes. Store any amount of data. Retrieve it as often as you’d like. Configure your data with Object Lifecycle Management (OLM) to automatically transition to lower-cost storage classes when it meets the criteria you specify, such as when it reaches a certain age or when you’ve stored a newer version of the data. Cloud Storage has an ever-growing list of storage bucket locations where you can store your data with multiple automatic redundancy options. Whether you are optimizing for split-second response time, or creating a robust disaster recovery plan, customize where and how you store your data. Storage Transfer Service and Transfer Service for on-premises data offer two highly performant, online pathways to Cloud Storage—both with the scalability and speed you need to simplify the data transfer process. For offline data transfer our Transfer Appliance is a shippable storage server.

Amazon Relational Database Service (Amazon RDS) makes it easy to set up, operate, and scale a relational database in the cloud. It provides cost-efficient and resizable capacity while automating time-consuming administration tasks such as hardware provisioning, database setup, patching and backups. It frees you to focus on your applications so you can give them the fast performance, high availability, security and compatibility they need. Amazon RDS is available on several database instance types - optimized for memory, performance or I/O - and provides you with six familiar database engines to choose from, including Amazon Aurora, PostgreSQL, MySQL, MariaDB, Oracle Database, and SQL Server. You can use the AWS Database Migration Service to easily migrate or replicate your existing databases to Amazon RDS.

Amazon Aurora is a MySQL and PostgreSQL-compatible relational database built for the cloud, that combines the performance and availability of traditional enterprise databases with the simplicity and cost-effectiveness of open source databases. Amazon Aurora is up to five times faster than standard MySQL databases and three times faster than standard PostgreSQL databases. It provides the security, availability, and reliability of commercial databases at 1/10th the cost. Amazon Aurora is fully managed by Amazon Relational Database Service (RDS), which automates time-consuming administration tasks like hardware provisioning, database setup, patching, and backups. Amazon Aurora features a distributed, fault-tolerant, self-healing storage system that auto-scales up to 64TB per database instance. It delivers high performance and availability with up to 15 low-latency read replicas, point-in-time recovery, continuous backup to Amazon S3, and replication across three Availability Zones.

Massively scalable and secure object storage for cloud-native workloads, archives, data lakes, high-performance computing, and machine learning. Azure Blob Storage helps you create data lakes for your analytics needs, and provides storage to build powerful cloud-native and mobile apps. Optimize costs with tiered storage for your long-term data, and flexibly scale up for high-performance computing and machine learning workloads. Blob storage is built from the ground up to support the scale, security, and availability needs of mobile, web, and cloud-native application developers. Use it as a cornerstone for serverless architectures such as Azure Functions. Blob storage supports the most popular development frameworks, including Java, .NET, Python, and Node.js, and is the only cloud storage service that offers a premium, SSD-based object storage tier for low-latency and interactive scenarios.

Part of the Azure SQL family, Azure SQL Database is the intelligent, scalable, relational database service built for the cloud. It’s evergreen and always up to date, with AI-powered and automated features that optimize performance and durability for you. Serverless compute and Hyperscale storage options automatically scale resources on demand, so you can focus on building new applications without worrying about storage size or resource management. Eliminate the complexity of configuring and managing high availability, tuning, backups and other database tasks with a fully managed SQL database. Accelerate your application development on the only cloud with evergreen SQL using the latest SQL Server capabilities, and never worry about updates, upgrades, or end of support again. Build modern apps your way with provisioned and serverless compute options.

Oracle database products offer customers cost-optimized and high-performance versions of Oracle Database, the world's leading converged, multi-model database management system, as well as in-memory, NoSQL, and MySQL databases. Oracle Autonomous Database, available on-premises via Oracle Cloud@Customer or in the Oracle Cloud Infrastructure, enables customers to simplify relational database environments and reduce management workloads. Oracle Autonomous Database eliminates the complexity of operating and securing Oracle Database while giving customers the highest levels of performance, scalability, and availability. Oracle Database can be deployed on-premises when customers have data residency and network latency concerns. Customers with applications that are dependent on specific Oracle database versions have complete control over the versions they run and when those versions change.