Best Incident Management Software for New Relic

Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support. By combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence. The platform scales to meet the complex business needs of large, multi-site organizations, especially during periods of high growth. Vivantio is a trusted partner offering cost-effective solutions through flexible licensing.

PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. PagerDuty's ecosystem of over 350+ integrations, including Slack, Zoom, ServiceNow, AWS, Microsoft Teams, Salesforce, and more, enable teams to centralize their technology stack, get a holistic view of their operations, and optimize processes within their toolsets.

Better Stack lets you see inside any stack, debug any issue, and resolve any incident. Visualize your entire stack, aggregate all your logs into structured data, and query everything like a single database with SQL. Centralize, store, and search your logs at lightning speeds. Don't stress about archiving or rehydration. Summarize metrics from all your sources into beautifully designed dashboards. Monitor everything from websites to servers. Schedule on-call rotations, get actionable alerts, and resolve incidents faster than ever. Get notified with a radically better infrastructure monitoring platform. Get a screenshot of the error, and a second-by-second timeline with our fastest 30-second checks. Each HTTP and ping-based incident is verified from at least 3 locations before we alert you. No more false incidents! Whether it’s your web page, API, ping, POP3, IMAP, SMTP, DNS or generic network monitoring, we got you covered.

Stay aware and in control of all Dev and Ops incidents. Notify the right people, reduce response time, and avoid alert fatigue. Opsgenie is a modern incident management platform that ensures critical incidents are never missed, and actions are taken by the right people in the shortest possible time. Opsgenie receives alerts from your monitoring systems and custom applications and categorizes each alert based on importance and timing. On-call schedules ensure the right people are notified through multiple communication channels including voice calls, email, SMS, and push messages on mobile devices. If an alert is not acknowledged, Opsgenie automatically escalates it, ensuring the incident gets the needed attention. Sign up for an instant free trial.

Squadcast is an incident management tool that’s purpose-built for SRE. Create a blameless culture by reducing the need for physical war rooms, centralize SLO dashboards, unify internal and external SLIs and automate incident resolution and knowledge base creation with Squadcast Actions. Adopt world-class site reliability practices with a centralized SLO dashboard to view your system health. Anticipate incidents before they occur and respond proactively. The first step towards doing better incident management is adding enough context to incidents while they get detected. With Squadcast, discover everything you need, to take action and achieve best-in-class MTTD with highly configurable features like alert deduplication and tagging.

AlertOps is software that enables an organization to take control of incidents and automate actions that reduce cost, protect revenue and improve the customer experience. AlertOps is a SaaS-based, Alerting & Real-Time Platform that helps ITOps, DevOps, SecOps, HybridOps, BusinessOps, IndustrialOps and Support teams respond to business-critical incidents better and faster.   With AlertOps you get: ✓ Total Flexibility, no compromises. ✓ End-to-end Workflow Automation. ✓ Full Stack Incident Visibility ✓ Expert Guidance, on-demand. Visit us at: alertops.com and schedule a personalized demo. We will be happy to discuss your use case and show you why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter.

Cloudaware is a cloud management platform with such modules as CMDB, Change Management, Cost Management, Compliance Engine, Vulnerability Scanning, Intrusion Detection, Patching, Log Management, and Backup. Cloudaware is designed for enterprises that deploy workloads across multiple cloud providers and on-premises. Cloudaware integrates out-of-the-box with ServiceNow, New Relic, JIRA, Chef, Puppet, Ansible, and over 50 other products. Customers deploy Cloudaware to streamline their cloud-agnostic IT management processes, spending, compliance and security.

StatusHub is an IT Incident & Disruption Communication tool that helps you keep your customers and team informed during service downtime. StatusHub makes it easy to keep everyone informed through status pages and multiple notification channels.  With StatusHub you can personalize your incident communication to build reputation and trust: create public or private status pages, choose your brand colors or upload your logo, use your custom domain and communicate to your audience in their language. Status pages by StatusHub stay up even if your servers are down, so you never lose connectivity with your end users. StatusHub lets you operate multiple status pages, import and manage subscribers, create incidents manually or through integrations and create and schedule maintenance events. Everything you need to make your status communication efficient and flexible. Start your free trial now!

ilert is a platform for IT alerting, on-call management, and incident communication that helps DevOps teams respond to incidents faster. ilert seamlessly integrates with monitoring tools and extends them with reliable alerting, on-call scheduling, automatic escalations, and status pages. Ilert is built in Germany and hosted exclusively by cloud providers with data centers in Europe. It is fully GDPR compliant and has the ISO 27001 certification.

Sedai is an autonomous cloud management platform powered by AI/ML delivering continuous optimization for cloud operations teams to maximize cloud cost savings, performance and availability at scale. Sedai enables teams to shift from static rules and threshold-based automation to modern ML-based autonomous operations. Using Sedai, organizations can reduce cloud cost by up to 50%, improve performance by up to 75%, reduce failed customer interactions (FCIs) by 75% and multiply SRE productivity by up to 6X for their modern applications. Sedai can perform work equivalent to a team of cloud engineers working behind the scenes to optimize resources and remediate issues, so organizations can focus on innovation.

xMatters is an intelligent communications platform designed to accelerate essential business processes, especially IT operations, DevOps and major incident management processes. Trusted by over 1000 global companies, xMatters offers intelligent communication tools for effective IT management, business continuity management, employee engagement, and customer engagement. The platform delivers unmatched reliability and innovative functionality.

Halt the flood of support requests during an incident with proactive customer communication. Manage subscribers directly in Statuspage and send consistent messages through the channels of your choice (email, text message, in-app message, etc.). Control which components of your service you show on your page, and tap into 150+ third party components to display the status of mission-critical tools your service relies on like Stripe, Mailgun, Shopify, and PagerDuty. Statuspage integrates with your favorite monitoring, alerting, chat, and help desk tools for efficient response every time. Take the hassle out of incident communication. Pre-written templates and tight integrations with the incident management tools you already rely on enable you to quickly get the word out to users. Turn your page into a sales and marketing tool with Uptime Showcase, which lets you display historical uptime to current and prospective customers.

ZIF for IT Operations. Shift from Reactive to Proactive IT Operations and Enable Frictionless IT.Features Single Pane of Command. Aggregates data from different monitoring tools and devices with 100+ plugins. Actionable insights on events. Reduces noise in the infrastructure through insightful event correlation and reduced false alarms. Identify Root Cause. Detects issues in the infrastructure faster with infrastructure and application heat maps. Predictive Analytics. Forecasts issues before they cause impacts using supervised and unsupervised machine learning algorithms. Notification & Reporting. Logs incident in the ITSM tool and notifies the right people through the Virtual Supervisor. Automate Tasks. Triggers and automates repeat tasks and complex workflows. Benefits. 360o visibility of enterprise. Operational efficiency through noise nullification, driving faster Mean-Time-To-Repair. Proactive identification of risks based on patterns with no dependency on a CMDB

Stay one step ahead and reassure your customers with up-to-the-minute updates. Our monitoring automation technology works hard so you don't have to. Peace of mind that you can talk to us directly whenever you need support. Whether fielding helpdesk tickets or an account manager on the phone, everyone in the organization knows the latest story. A publicly accessible status page which works on any mobile device means that people can see the most recent events wherever they may be. People expect the services they use, to be honest, and transparent, by openly discussing downtime you will build trust. Designed so latest updates on the Status Page take the highest priority. A proactive approach means customers are less likely to flood your helpdesk with enquiries. Keep updates stress-free with scheduling to automatically display upcoming maintenance.

Shoreline is the Cloud Reliability platform — the only platform that lets DevOps engineers build automations in an afternoon, and fix issues forever. Shoreline reduces on-call complexity by running across clouds, Kubernetes clusters, and VMs allowing operators to manage their entire fleet as if it were a single box. Debugging and repairing issues is easy with advanced tooling for your best SREs, automated runbooks for the broader team, and a platform that makes building automations 30X faster. Shoreline does the heavy lifting, setting up monitors and building repair scripts, so that customers only need to configure them for their environment. Shoreline’s modern “Operations at the Edge” architecture runs efficient agents in the background of all monitored hosts. Agents run as a DaemonSet on Kubernetes or an installed package on VMs (apt, yum). The Shoreline backend is hosted by Shoreline in AWS, or deployed in your AWS virtual private cloud.

Komodor takes the complexity out of K8s troubleshooting, providing all of the tools you need to troubleshoot with confidence. Komodor monitors your entire k8s stack, identifies issues, uncovers their root cause and delivers the context you need to troubleshoot efficiently and independently. Auto-identify k8s anomalies, failed deploys, misconfigurations, bottlenecks and other health issues. Spot emerging problems before they spread out and affect the end-users. Use ready-made playbooks to streamline root cause analysis, sidestep disruptive escalations and save hours of precious dev time. Provide your teams with straightforward remediation instructions that turn every responder into a troubleshooting expert.

Zenduty’s end-to-end incident alerting, on-call management and response orchestration platform helps you institutionalize reliability into your production operations. Get a single pane of glass view of the health of all your production operations. Respond to incidents 90% faster and resolve them 60% faster. Deploy customized and data-driven on-call rotations to ensure 24/7 operational coverage for major incidents. Deploy industry-leading incident response procedures and resolve incidents faster through effective task delegation and collaborative triaging. Bring your playbooks automatically into your incidents. Log incident tasks and action items for productive postmortems and future incidents. Suppress noisy alerts so that your engineers and support staff are focused on the alerts that matter. Over 100+ integrations with all your APMs, log monitoring, error monitoring, server monitoring, ITSM, Support, and security services.

Exigence is providing a command and control center software to manage major incidents. Exigence automates the collaboration among stakeholders within and outside of the organization and structures it around a timeline that records the steps taken to resolve an incident and drives workflows across stakeholders and tools, thus ensuring all stakeholders are working off the same page. The product ties together stakeholders, processes and tools already in use, driving down time to resolution. Customers who have purchased and are using Exigence , have seen a more transparent process, faster onboarding of relevant stakeholders, and a reduced time for the resolution of critical incidents in general. They are using Exigence to address critical incidents, but also for cyber events as well as planned incidents like business continuity testing and software release.

SIGNL4 is your light-weight, mobile alerting app for teams with tracking, escalations and ownership transparency. It provided reliable alerting by push, SMS and voice calls including duty planning and collaboration. SIGNL4 thus provides for an up to 10x faster response to critical alerts, major incidents and urgent service requests. Get the SIGNL4 app from https://www.signl4.com.

StackPulse automates and orchestrates incident response and management, enabling a continuous approach to software services reliability. The StackPulse platform gives SREs, developers and on-callers the context and control necessary to analyze, respond to, and resolve incidents across the entire stack, at any scale. StackPulse transforms how engineering and operations teams operate software and infrastructure services. Our Platform makes it easy to get started collaborating with a suite of incident management tools, from automated war room creation, to data capture and auto-generated postmortems. The data captured during these incidents then generates recommendations for playbooks and triggers that result in significant reductions in MTTR or improvements in SLO adherence. StackPulse identifies risk based on specific patterns of your organization’s unique monitoring, infrastructure, and operational data, and then recommends automated playbooks tailored to your organization.

Simply react to messages with an emoji to automatically pin to your retrospective timeline. Memorizing and following hard-to-find incident runbooks are inefficient and inconsistent. Build workflows for setting reminders, inviting responders, posting checklists, sending out notifications, and more. Leverage our best practice Workflow templates or customize them to fit your exact incident process today with endless combinations. Assign roles to quickly determine who is doing what at a glance. Automatically generate retrospective templates, timelines, and incident details, in seconds. Focus on what you do best, learning from the incident and we’ll capture the rest. Use our drag-and-drop workflow creator to define automated runbooks for every part of the incident process. Automatically trigger specific runbooks based on incident conditions, such as by severity or affected service, instead of scrolling through Google Docs/Confluence.

The Blameless SRE Platform empowers engineering and DevOps teams through incidents, retrospectives, and detecting the interesting patterns. With the right data, of course. Focus on critical journey paths and set the right service level objectives. Communicate accurately when incidents occur and change. No context switching. Stay in your favorite tools with Blameless running in the background - catching all tasks, follow ups, and insights. Detailed retrospectives inform everyone from devs to executives. Know your patterns and where to improve. Your customers will thank you for it. Balance reliability targets with feature velocity. Know when to push or pull back. Error budget informs all. Blameless integrates with tools for chat, alerting, metrics, ticketing, and more. Our experts help you get started in minutes.

HCL IntelliOps Event Management is a part of Intelligent Full Stack Observability offering under HCLSoftware Intelligent Operations ecosystem. It is a cutting edge AI-powered IT event management product which empowers organizations with industry leading capabilities such as real-time topology-based alert correlation, ML-based alert correlation and efficient noise reduction. The product offers seamless integration with an organization's existing element monitoring and ITSM tools providing seamless integration with GenAI powered AEX to foster efficient and quick resolution.

A platform designed for transparency. Keep your users in the loop during outages and maintenances. We take much pride in our infrastructure. The systems powering Status.io span across multiple regions and providers. Match your brand using simple design tools. Or go all out and bring your own code. Full support for complex distributed systems and multi-tenant infrastructure. We're always building and shipping. Expect constant improvements. Every status page comes with a unique API method for API consumers to retrieve the current status. Integrates with Librato, New Relic, OpsGenie, PagerDuty, Pingdom, Pingometer, Twitter and Uptime Robot.