Best Help Authoring Tools for Zendesk
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Compare the Top Help Authoring Tools that integrate with Zendesk as of October 2025
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This a list of Help Authoring Tools that integrate with Zendesk. Use the filters on the left to add additional filters for products that have integrations with Zendesk. View the products that work with Zendesk in the table below.
What are Help Authoring Tools for Zendesk?
Help authoring tools (HAT) are software solutions used to create and publish user manuals, online help systems, FAQs, and other types of documentation for software applications, websites, and products. These tools allow authors to design, write, and structure help content in a way that is easy for users to access and understand. Features of help authoring tools typically include a WYSIWYG (What You See Is What You Get) editor, multi-format export options (e.g., HTML, PDF, CHM), built-in templates, search functionality, and support for multimedia integration (such as videos and images). These tools are essential for creating in-app help, troubleshooting guides, and product documentation to improve user experience and provide support. Compare and read user reviews of the best Help Authoring Tools for Zendesk currently available using the table below. This list is updated regularly.
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Folge
Folge
Folge - is a fast tool for creating step-by-step guides, tutorials, lessons and documentation. It is a desktop tool to capture steps with every click of the mouse, customize screenshots, create annotations, and generate the final guide in HTML, Word Document, PDF, PowerPoint slides, and more. This app is suitable for anyone who wants to help others easily navigate products, applications, training, tasks, or any process. The whole process is as easy as following: - Take screenshots of apps, any selected area on your desktop or fullscreen. Pause, adjust, and resume. Screenshots with every click. - Give each step a name and description. Reorder them, hide them, and add new ones on the fly. Organize guides in projects. - Bring more details to screenshots by adding shapes, arrows, lines, and text. Blur out sensitive information. Add step icons for multi-step instructions. - Export with one click to simple HTML, ready to be published to your help desk, rich HTML, PDF, and moreStarting Price: $110/user -
2
Document360
Kovai
Document360 is an AI-powered Knowledge base platform designed to streamline knowledge management in organizations. It helps teams create, manage, and publish content effortlessly, ensuring clarity and accessibility for users. Use Cases Knowledge Base for Customers and Teams: Offer a seamless self-service experience with AI search, auto-tagging, and analytics to boost productivity and reduce support queries. IT Documentation (Including API Docs) Simplify technical documentation with markdown support, version control, and API-friendly features like code embedding and AI-driven insights. Standard Operating Procedures (SOPs) Maintain consistent workflows with centralized SOPs, AI content suggestions, and easy updates for team alignment. User Manuals Deliver user-friendly manuals with customization, localization, and AI tools for faster, polished content.Starting Price: contact us -
3
ProProfs Knowledge Base
ProProfs
ProProfs Knowledge Base is a knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms. Organizations can easily share important information to train their sales, customer service and support teams. It is also an effective method for introducing new hires to company procedures during the onboarding process. ProProfs Knowledge Base improves productivity by making it easy for employees and customers to instantly find what they're looking for, whenever and wherever they need it. ProProfs Knowledge Base Software eliminates the need to answer the same questions over and over again.Starting Price: $6 per user per month -
4
ClickHelp
ClickHelp
ClickHelp is an AI-powered online documentation tool used by software companies around the world to create user manuals, knowledge bases, FAQs, tutorials, etc., and publish them instantly on their portal. ClickHelp requires no installation, runs in a web browser, and is accessible from anywhere in the world. Supports Mac OS, Windows, Linux platforms. Here is how ClickHelp makes your tech writing more effective: * Easy to use WYSIWYG topic editor, as well as HTML source mode. * Single-sourcing and content reuse. * Simple customization. * In-depth analytics and reporting. * Readability scores and metrics. * Easy importing and exporting. (Import from Microsoft Word, HTML, Markdown, RTF, CHM, ODT, etc. export to CHM, HTML5 Web Help, PDF, DOCX, etc.) * Translation ecosystem to create multi-language documentation. * Machine translation support. * RTL language support. * Audit trail and IP Allowlist. * 2FA. Integrations: Zapier, Google Analytics, Google Search ConsoleStarting Price: $185/month -
5
MadCap Central
MadCap Software
Secure cloud-based authoring, collaboration, workflow and project management for technical writers and documentation teams. Content and project management just got easier. MadCap Central is the only cloud-based solution that allows your team to easily track and manage tasks, organize workflows, schedule and automate processes, host and publish content, and extend your authoring capabilities with integrated subject matter expert (SME) contribution and review. MadCap Central provides a secure cloud-based content and project management environment integrated with powerful on-premises authoring and publishing. MadCap Central’s user interface makes it easy to organize your content, projects, teams and users. A customizable dashboard makes working personalized and efficient. With extensive project and content management capabilities, you can upload projects, import projects from other users, assign users to specific projects, set project statuses, receive notifications for activities, etc.Starting Price: $109 per month -
6
Adobe RoboHelp
Adobe
Your favorite software to create Help, policy, and knowledgebase content. Now also on Mac. Easily get started with intuitive authoring based on HTML5 and CSS3. Create Microcontent to fuel next-generation media like AI-powered chatbot engines and more. Effortlessly ingest modern formats like Markdown, and legacy formats like Word and HTML5. Create immersive content using rich media. Make your review cycles seamless with out-of-the-box online review. Manage document versions with leading collaboration and source control platforms. Single-source publishing to any screen, device, and format of your choice. Deliver exceptional and dynamic content experiences with Frameless Responsive HTML5 output. Create and deliver exceptional Help, policy and procedure, and knowledgebase content with Adobe RoboHelp, now also on Mac. Author Microcontent to fuel chatbots, featured snippets in search results, and more.Starting Price: $29.99 per month -
7
Helpinator
Helpinator
WYSIWYG editor, no need to know HTML or any other markup language. Built-in content elements like figures, code snippets, step-by-step guides, videos, FAQs and quizzes. Supports a whole lot of outputs, including Markdown, DocBook and DITA. Store all languages in one project file. No need to maintain separate projects for each language your project supports. Has a number of built-in tools like screenshot capture, tutorial maker, FAQ and Quiz makers, GIF recorder and more. Crate technical content like a pro, even with zero experience in technical writing. No more steep learning curves of professional technical writing tools. Helpinator hides complicated things behind an easy to understand UI. Tools like built-in phrase expander allow to write faster. Step-by-step guides and annotated screenshots make it easy to understand your documentation. Effortlessly create good looking documentation.Starting Price: $99 per year -
8
MindTouch
MindTouch
MindTouch is an enterprise-grade, AI-powered knowledge management platform designed to enhance customer self-service, agent assistance, and overall customer experience. It enables organizations to create, manage, and deliver consistent, personalized content across various touchpoints, including websites, support portals, and CRM systems. Key features include intelligent search capabilities, content personalization, access controls, and integration with tools like Salesforce and ServiceNow. The platform supports multilingual content and offers analytics to optimize knowledge base effectiveness. By providing a centralized repository for information, MindTouch helps reduce support costs, improve customer satisfaction, and increase operational efficiency.
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