Best Customer Engagement Software for Windows - Page 3

Brick Street CONNECT is a multichannel marketing solution that enables you to carry on conversations with customers and prospects over multiple devices as they move about their busy day. With its single platform architecture, you have unified views of each consumer—across all channels to engage, drive sales, and develop loyal relationships. By overseeing your customer interactions collectively, it shifts your focus from individual tactic metrics to overall engagement metrics. Thus uncovering the total amount of time your customer actively spends with your brand. The in-depth customer profiling provided by CONNECT, gives you an opportunity to be extremely responsive to customer behavior and preferences without adding staff or other resources. Modular platform adapts to the ever-changing and evolving digital communication channels without disrupting IT departments or impede marketers’ responsiveness to customers.

Ideal for any outbound communication including contracts, proposals, insurance and mortgage documents, Tungsten Communications Manager puts your line-of-business managers in control of their correspondence. With minimal IT involvement, documents can be delivered across channels such as e-mail, social or digital, making the solution a key component in your digital workflow transformation initiatives. Automate workflows and standardize customer-facing business processes with seamless integration to legacy systems and core enterprise applications. Deliver personalized, content-rich communications while leveraging data and preferences to maximize various cross- and up-sell opportunities. Create and manage tailored communications with a single platform that gathers data from various sources, saving time and increasing operational efficiencies.

casePRO is a tested platform used in many different industries by clients who demand flexibility and a software product that provides exceptional longevity and ROI. casePRO is a toolkit, the end solution is built and designed to work the way your business works and allows you to adapt and grow tomorrow. Simplify your processes and increase your control and compliance capabilities. Capable of automatically receiving your new inquiries direclty from your website or managing a large number of cases or files across your business and auto-generating and sending your standard documentation. casePRO can track/managing all data, phone calls, emails, texts, documentation, etc. Each casePRO case has a 100% audit trail, incl all case viewing activities.