isoTracker Complaints Management

isoTracker Complaints Management

isoTracker Solutions Ltd
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About

estateOS – Building Management is a unified platform designed to automate all real-estate management processes, synchronize the team, and streamline communication with residents. The system handles repair and maintenance workflows by tracking every maintenance request while storing vendor information, assigning contractors to units, attaching photos/documents to work orders, and enabling routine inspections via repeatable task templates and reminders. For tenant support, the platform enables categorizing complaints with images or documents, assigning and prioritizing responses, and using response templates to accelerate resolution while also collecting satisfaction feedback. The smart-metering module tracks updates across monitored activities, and the dashboard automatically generates operational reports, such as vacancy rate, net rental income, and overall costs, to support business-direction decisions.

About

The isoTracker Complaints Module is designed to help organizations capture, manage, and resolve customer complaints in a controlled, traceable, and compliant manner. It provides a centralized system for logging complaints from multiple sources, assigning responsibility, and tracking investigation and corrective actions through to closure. The module supports configurable workflows, automated notifications, and escalation rules to ensure timely handling and accountability. Users can categorize complaints, analyze root causes, link them to corrective and preventive actions, and generate trend reports for management review. Full audit trails, role-based access control, and document attachments help maintain regulatory compliance and transparency, making the module a powerful tool for continuous improvement and customer satisfaction management.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Property and asset-management teams running residential rental portfolios in need of a tool to manage maintenance, tenant communication and operational insights

Audience

Global Market

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$17 USD/month/user
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

estateOS
Founded: 2018
Germany
www.estateos.com/building-management

Company Information

isoTracker Solutions Ltd
Founded: 2004
United Kingdom
www.isotracker.com

Alternatives

Alternatives

Resolve Enterprise

Resolve Enterprise

Resolve Software Group
Farvision ERP

Farvision ERP

Gamut Infosystems
KMC Commander

KMC Commander

KMC Controls

Categories

Categories

Complaint Management Features

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Integrations

No info available.

Integrations

No info available.
Claim estateOS and update features and information
Claim estateOS and update features and information
Claim isoTracker Complaints Management and update features and information
Claim isoTracker Complaints Management and update features and information