msg2ai

msg2ai

Msg2.ai
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About

Today's generation of mobile guests, business travelers, conference attendees and local residents, expect modern ways to connect with their hotels and engage the cities where they are traveling. Likewise, hoteliers know that satisfying the expectations of digitally-savvy guests directly correlates with increasing direct bookings, boosting service sales, improving satisfaction, and increasing TripAdvisor rankings. Zuzapp enables hoteliers to affordably deliver an enhanced and differentiated experience for their guests before, during and after their stay. Find out how you can uniquely deliver a mobile, local and personal experience to your valued guests. Improve guest satisfaction and recovery by allowing guests to make a request, share a concern and ask question that will enhance their stay.

About

msg2ai is an AI messaging software portfolio for hotels, vacation rentals, and events, with AI Ambassador as its guest- and attendee-facing assistant. It responds to routine questions and service requests over SMS, WhatsApp, and RCS, including property information, check-in guidance, concierge requests, event schedules, and real-time updates. Guests can communicate in their preferred language, while staff can oversee conversations and handle requests that need human attention. The platform supports integrations with hospitality property-management systems and can automate guest communications across a stay or event lifecycle. Teams can configure messaging workflows for their properties or events, answer common questions, share updates, and route requests to appropriate staff. msg2ai also presents additional tools for communication operations, including separate products for message documentation and AI-enabled event support.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Hotels looking for a mobile guest engagement, monetization and messaging app

Audience

Event organizers, event planners, hotel owners, and property owners.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$49 per month
Free Version Not Supported
Free Trial Not Supported

Pricing

$9.99/month
SMS Starter costs $9.99/month for 250 messages and includes SMS and WhatsApp support. It also includes AI-powered guest responses, broadcast messaging, chat history, analytics, sentiment analysis, and email support. The Expert plan has custom pricing.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Zuzapp
Founded: 2014
www.zuzapp.com/hotels.aspx

Company Information

Msg2.ai
Founded: 2020
United States
www.msg2.ai/

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Categories

Guest Messaging Supported

Categories

Guest Messaging Supported

Integrations

Guesty Not Supported
Hostaway Not Supported
Hostfully Not Supported
Mews Not Supported
Protel Cloud PMS Not Supported
apaleo Not Supported

Integrations

Guesty Supported
Hostaway Supported
Hostfully Supported
Mews Supported
Protel Cloud PMS Supported
apaleo Supported
Claim Zuzapp and update features and information
Claim Zuzapp and update features and information
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