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About

Zoho CPaaS (formerly Zoho ZeptoMail) is a multi-channel transactional communications platform that helps businesses send and manage customer communications across Email, SMS, WhatsApp, and Voice. It provides developer-friendly APIs, SDKs, webhooks, analytics, and communication management tools to help teams integrate and automate transactional communications into their applications and business workflows. Zoho CPaaS is designed for developers, product teams, SaaS companies, e-commerce businesses, fintech companies, and logistics organizations that need to send time-sensitive customer communications reliably across multiple channels. Common use cases include one-time passwords (OTPs), password resets, payment notifications, order and shipment updates, appointment reminders, security alerts, invoices, and other transactional notifications.

About

Zoho Commerce contains all the tools you need to build a website, accept orders, track inventory, process payments, manage shipping, market your brand, and analyze your data. Design your online store yourself with our drag-and-drop builder and professional website templates. Save on development costs and start selling faster. Zoho Commerce handles everything for you— order management, shipping integration, product catalogues, payment gateways, SEO, email automation, and more. Engage with customers within the same dashboard to convert website visitors, encourage repeat purchase, and recover lost sales. Make informed decisions with advanced reporting and analytics features. Zoho Commerce integrates with all the relevant sales, marketing, and finance apps within the Zoho suite, empowering you to scale your business operations as your sales multiply. Our templates are designed for easy navigation on any device to ensure a great shopping experience.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Developers, Product Teams, SaaS Companies, E-commerce, Fintech, Financial Services, Enterprises, Startups, Agencies, and businesses requiring transactional Email, SMS, WhatsApp, and Voice communications.

Audience

Anyone who wants to build an online ecommerce store

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$2 per credit
Free Version Not Supported
Free Trial Supported

Pricing

$22 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.0 / 5
ease 3.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • ZeptoMail offers seamless integration with other apps smoothly. It only supports Transactional Emails which helps to gain high Inbox delivery rates. Dashboard is very easy and provides clear insights to analysis.

Cons

  • Onboarding is little bit confusing but once done then no need to look for any other setup.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Zoho
Founded: 1996
India
www.zoho.com/cpaas/

Company Information

Zoho
Founded: 1996
India
www.zoho.com/commerce/

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EmailLabs

EmailLabs

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Authkey

Authkey.io
Ordrio

Ordrio

Ordrio Technologies
Routee

Routee

AMD Telecom
Zoho FSM

Zoho FSM

Zoho

Categories

Email APIs Supported

Categories

eCommerce Supported

Multi-Channel eCommerce Features

Catalog Management Supported
Channel Management Supported
Data Synchronization Supported
Email Marketing Supported
Inventory Management Not Supported
Marketplace Integration Supported
Mobile Commerce Supported
Order Management Supported
Promotions Management Supported
Returns Management Supported
SEO Management Supported
Shopping Cart Supported
Social Commerce Supported

eCommerce Features

Catalog Management Supported
Channel Management Supported
CRM Supported
Customer Accounts Supported
Data Security Supported
Email Marketing Supported
Inventory Management Supported
Kitting Not Supported
Loyalty Program Supported
Mobile Access Supported
Multi-Store Management Supported
Order Management Supported
Product Configurator Supported
Promotions Management Supported
Returns Management Supported
Reviews Management Supported
SEO Management Supported
Shopping Cart Supported
Templates Supported

Integrations

Axis LMS Supported
CSG Forte Not Supported
Dyrect Not Supported
EmailVerify Bot Supported
FedEx Ship Manager Not Supported
Infinite MLM Software Not Supported
Mailchimp Not Supported
PayPal Not Supported
Razorpay Not Supported
Shiprocket Not Supported
Stripe Not Supported
Tabular Supported
Trumba Supported
WordPress Supported
Zoho Analytics Not Supported
Zoho Inventory Not Supported
Zoho Marketing Automation Not Supported
Zoho PageSense Not Supported
Zoho Survey Not Supported
Zoho Thrive Not Supported

Integrations

Axis LMS Not Supported
CSG Forte Supported
Dyrect Supported
EmailVerify Bot Not Supported
FedEx Ship Manager Supported
Infinite MLM Software Supported
Mailchimp Supported
PayPal Supported
Razorpay Supported
Shiprocket Supported
Stripe Supported
Tabular Not Supported
Trumba Not Supported
WordPress Not Supported
Zoho Analytics Supported
Zoho Inventory Supported
Zoho Marketing Automation Supported
Zoho PageSense Supported
Zoho Survey Supported
Zoho Thrive Supported
Claim ZeptoMail and update features and information
Claim ZeptoMail and update features and information
Claim Zoho Commerce and update features and information
Claim Zoho Commerce and update features and information