eGain Analytics

eGain Analytics

eGain Corporation
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About

Leverage near real-time reporting on pay and performance and AI to empower a consistent health check on your sales organization. From the outset see a clear, high-level snapshot of team performance. Leverage AI/ML-based indicators to help determine areas of concern. Xactly's Rep Attrition algorithm helps managers proactively stem attrition before it happens. Xactly Insights is the only SPM solution to offer real-time dynamic performance indicators based on real pay and performance data from a number of industries. Sales, sales operations, and finance teams can all leverage this data to make accurate and timely business decisions. Leverage AI/ML to predict sales rep attrition and proactively take measures to address before it happens. Compare plan design and performance against industry peers with advanced filter settings that allow customers to slice and dice sales and business data to configure advanced metrics and reports that support a wide array of sales performance business needs.

About

eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively. Measure performance by agent, queue, call type, category and more. The highly flexible report builder wizard allows data to be grouped, sorted, sliced-&-diced by a number of business hierarchies for a 360 degree view. Contact center managers gain visibility of a host of data, with contact volumes, abandon rates, response times and service levels being just the tip of the iceberg. Knowledge managers gain visibility of article views, feedback, search behavior, contact deflection and a whole lot more.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies looking for a sales compensation strategy and data solution for their sales operations

Audience

Customer engagement platform for enterprises

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Xactly
Founded: 2005
United States
www.xactlycorp.com/products/sales-compensation-data-benchmarking-tool

Company Information

eGain Corporation
Founded: 1997
United States
www.egain.com/products/analytics/

Alternatives

Alternatives

Dialpad Sell

Dialpad Sell

Dialpad

Categories

Categories

Integrations

ALIP
Avalara
Docusign
Microsoft Dynamics 365
Oracle APEX
Oracle Cloud Infrastructure
SAP Cloud Platform
Sage Intacct
Salesforce
Slack
Talkdesk
Workday Extend

Integrations

ALIP
Avalara
Docusign
Microsoft Dynamics 365
Oracle APEX
Oracle Cloud Infrastructure
SAP Cloud Platform
Sage Intacct
Salesforce
Slack
Talkdesk
Workday Extend
Claim Xactly Insights and update features and information
Claim Xactly Insights and update features and information
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