Wink AI

Wink AI

Ambi Labs
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+

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About

WellWink is a cloud-based patient engagement and care management system designed to enhance communication between medical offices and their patients beyond traditional office visits. The platform offers a comprehensive suite of features, including online medical scheduling, appointment reminders, telehealth services, email and SMS marketing, reputation management, chronic care management, and remote patient monitoring. By integrating seamlessly with practice management and electronic health record systems, WellWink facilitates real-time data exchange, streamlining administrative workflows and improving patient engagement. Healthcare providers can personalize email marketing messages, share newsletters, and add appointment widgets to their websites, enabling efficient patient communication and engagement. The system also supports automated review requests and feedback collection, aiding in reputation management and service quality improvement.

About

Wink AI is a real-time sales assistant for teams that sell over the phone. It transcribes both sides of live calls in 30 languages tuned for phone audio and regional accents, then displays product suggestions based on the conversation, past orders, and a live catalog. Suggestions reflect stock, size, and price, include a brief explanation agents can share, and stay hidden when nothing fits. Agents can type requests during calls to find products without putting customers on hold. After each call, Wink creates a summary and scores it against the team's quality rubric. It pauses when the phone system pauses recording, redacts card numbers from transcripts, and supports agent single sign-on. Wink runs in a browser alongside the dialer, integrates with Five9, and has a Windows companion app that captures audio from other softphones. Retailers ShopLC and TJC use Wink with their personal shoppers.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Medical professionals interested in a tool to enhance patient engagement, streamline communication, and improve care management

Audience

Retailers, e-commerce brands and contact centers whose agents sell products over the phone

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

WellWink
Founded: 2018
United States
wellwink.com

Company Information

Ambi Labs
Founded: 2025
United States
trywink.io

Alternatives

Alternatives

WINK

WINK

Wink Technologies
Bridge

Bridge

BridgeInteract

Categories

Categories

AI Call Center Supported

Integrations

Five9 Not Supported

Integrations

Five9 Supported
Claim WellWink and update features and information
Claim WellWink and update features and information
Claim Wink AI and update features and information
Claim Wink AI and update features and information