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About

Grow brand trust. Show brand trust. Trustpilot reviews get you closer to your customers and power your business forward. Built on honesty and transparency, Trustpilot is the people's choice for reviews. With over 400,000 businesses reviewed and 1.1 trillion ratings and reviews displayed in Google annually, companies use Trustpilot to establish credibility and improve their reputation. Get great reviews by making it easy for customers to leave reviews. Tap into your customers' desire to share their experiences and build your brand. Increase conversions with the power of your customers. Share your best reviews everywhere customers are looking. Turn customer reviews into increased influence and sales. Trustpilot is the world's most powerful review platform. Every heartfelt review helps create ever-improving experiences for both people and companies.

About

Solution for SMBs, eCommerce sites, and online retailers. Customers are always in doubt when they visit new businesses online. Big platforms get all the data, reviews, and credibility. Competition is tough for small and medium businesses. Credible offers a solution with review consolidation + social proof + personalization. These are the three most effective ways to increase credibility with consumers and to drive conversion. Collect, monitor, upload reviews. Aggregate reviews from Google, Facebook, your own website, and other places. Get your reviews back into your hands. Show your positive, authentic, verifiable reviews to visitors, and ask your visitors to write reviews for you. Become more Credible while staying authentic. Show recent sales and other customer actions to visitor, with options to anonymize some information. Auto-personalized to align with current visitor's geolocation and interests. Drive more sales while preserving privacy.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies of all sizes

Audience

eCommerce businesses in search of a solution to consolidate reviews, show social proofs, and measure results

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$199.00 per month
Free Version
Free Trial

Pricing

$19 per month
Free Version
Free Trial

Reviews/Ratings

Overall 2.8 / 5
ease 4.2 / 5
features 3.8 / 5
design 4.2 / 5
support 2.8 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • The popular review service. Well known brand for customers not only in Europe but in United Status too.
  • Trustpilot is a complete system to be able to consult complete reviews on any type of website or specific categories. The first thing I like is that Trustpilot has a wide variety of different categories where various customer experiences and reviews are stored from banks, clothing stores, furniture stores, pet stores and many more categories, this is great for the consumer can consult detailed reviews of a store before buying a product. TrustPilot allows you to filter recent or old reviews, allows you to filter information from companies and web pages, information such as domain, physical address of each company, details and history of each company. Trustpilot allows you to consult company information, this helps a lot to improve the confidence of potential customers who want to purchase a product or service.
  • Decent user interface, but that's about it. There's not much more to say here. The interface is nice but Trustpilot has huge issues otherwise.
  • Good website interface. Easy to read or provide review. Covers most of the software and websites. Decent amount of trusted reviews. Free to use.

Cons

  • Violation of agreement and extortion from Trustpilot
  • Everything in Trustpilot is very good, it is a very complete platform to write and read new reviews about various web pages or physical sites such as restaurants or any place that you want to check about its reputation. Trustpilot's overall design is very good and works flawlessly, the review consulting and moderation time for each review is relatively short, posting in about 12-24 hours. I have never had any problems with Trustpilot.
  • In my opinion, there is little to no review moderation on Trustpilot. I believe you can find fake reviews on almost any product or service. They are easily spottable because they have little to do with the product or service being reviewed, or are all written in the same sort of template, which indicates the company wrote the reviews themselves.
  • A large amount of vague & silly one line reviews can also be found - It definitely needs to increase moderation to ensure quality control. No integration with LinkedIn - It should use LinkedIn as login source to fetch honest reviews.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Trustpilot
Founded: 2007
Denmark
business.trustpilot.com

Company Information

Credible
United States
usecredible.com

Alternatives

Alternatives

ProveSource

ProveSource

Configo LTD
Proof Pulse

Proof Pulse

Proof Technologies

Categories

Categories

Brand Management Features

Approval Process Control
Artwork Management
Asset Management
Change Management
Fulfillment Distribution
Project Management

Reputation Management Features

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management Features

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Integrations

Facebook
Shopify
Zapier
Alterna CX
Avarup
Blotout
Cloutly
Doc2
Duel
Force24
Google
HaloCRM
ProvenExpert.com
Rambox
Reviewshake
Rule
TrueLoyal
Vista Social
resOS

Integrations

Facebook
Shopify
Zapier
Alterna CX
Avarup
Blotout
Cloutly
Doc2
Duel
Force24
Google
HaloCRM
ProvenExpert.com
Rambox
Reviewshake
Rule
TrueLoyal
Vista Social
resOS
Claim Trustpilot and update features and information
Claim Trustpilot and update features and information
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Claim Credible and update features and information