TouchBistro vs. eComanda Comparison


TouchBistro	eComanda	+	+
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About TouchBistro is an all-in-one POS and restaurant management system that makes running a restaurant easier. Providing the most essential front of house, back of house, and guest engagement solutions on one powerful platform, TouchBistro helps restaurateurs streamline and simplify their operations – allowing them to spend less time manually connecting the dots, and more time connecting with guests and growing their business. Built to meet the unique needs of the restaurant industry, TouchBistro is fast, reliable, and easy to use, and has all of the features restaurateurs need to increase sales, deliver a great guest experience, and save both time and money. By pairing innovative restaurant technology with an unparalleled dedication to customer support and success, TouchBistro has powered more than 29,000 restaurants in over 100 countries, and is a global leader changing the way restaurateurs do business.	About Gain agility in service, sell more and grow your business with the system for restaurants and deliveries that is fully integrated. Do it like our customers who have already seen a 30% increase in revenue in 3 months of implementation and try eComanda. Do you know why 50% of restaurants close in the first 2 years of operation? According to Abrasel data. Inefficient management. Slow service and operations. Lack of integration between solutions. These are just some of the problems that businesses outside the home food industry face to consolidate. And all of this can also prevent your business from growing. For your business to grow, having good food is not enough. It is necessary to stand out. The eComanda is a complete tool to make it happen. The integrated solution for your business to gain efficiency and grow. Agile service: Electronic command, order management and internal logistics. Total control: supplier management, cash flow and finance. Loyalty customers: marketing tools
Platforms Supported Windows Not Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Full service or quick service restaurants, bars and clubs, food trucks, and brewery businesses	Audience Brazilian restaurants and eateries interested in a management tool to handle orders, stock, loyalty programs, suppliers, and more
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $69.99 per user per month Free Version Supported Free Trial Supported	Pricing $26.07 per month Free Version Supported Free Trial Supported
Reviews/Ratings Overall 4.3 / 5 ease 4.3 / 5 features 4.2 / 5 design 4.2 / 5 support 3.9 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros Software is the only positive part of the misadventure Their company is not a reflection of this software BEWARE Good price for pos system for us. Ease of use for us, but for loyalty kinda confusing. Okay customer service. Easy to use, Easy to program, Convenient, user friendly, Can be managed on iPad and on laptop/computer for back office. Excellent customer service and very knowledgeable quick response time. Apple based hardware and software. This is a great company to work with. They solve problems fast and efficiently. Highly recommend them for any business. Cons Horrible experience with TouchBistro We ran TouchBistro in our restaurant and it cost us far more in stress than in money. Their business model is to lock you up in infinite contracts, they dont respect or follow mexican laws. They charge IVA tax but dont deliver CFDI receipts, the tax invoice required by Mexican law. What the salesperson told us about cancelling is not what the contract says. No adhesion contract registered with PROFECO, the Mexican consumer authority. The contract names TouchBistro Inc. in Toronto as the provider, but the invoices come from TouchBistro Mexico. They changed the terms and conditions in the middle of our contract. We cancelled in writing and on time. They refused it and kept invoicing. The model is a 24 month lock in with automatic renewal, and you pay out the rest of the term if you want out. Read the whole contract before you sign anything with them. Better yet, look elsewhere. The software is not worth the headache. Online ordering needs to improve for charge back issues. Loyalty kinda confusing. No actual personal support that comes to the restaurant. Each products has its additional add-ons priced differently, would be nice if there was a reasonably priced packages which would include the add-on products so that we could use only one system rather than multiple ones. They dropped the menu board support recently, so we need to find an alternative software. We have not found anything that needs improvement at his time.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information TouchBistro Founded: 2011 United States www.touchbistro.com	Company Information eComanda Founded: 2013 Brazil ecomanda.com.br/
Alternatives Silverware	Alternatives Saipos
Rezku Point of Sale Guest Innovations	HungerRush
Toast POS Toast, Inc.	Decision Logic
Square for Restaurants Block	Petpooja
DSO RESTAURANTS 8.0 DSO SOFTWARE View All	Rezku Point of Sale Guest Innovations View All
Categories Bar POS Supported Kitchen Display Systems Supported Menu Supported Restaurant Accounting Supported Restaurant Inventory Management Supported Restaurant Management Supported Restaurant POS Supported	Categories Restaurant Inventory Management Supported Restaurant Management Supported
Restaurant Management Features Billing & Invoicing Supported Built-in Accounting Supported Employee Management Supported Food Costing Supported Inventory Management Supported Kitchen Management Supported Menu Management Supported Payroll Management Supported Point of Sale (POS) Supported Reporting/Analytics Supported Reservations Management Supported Sales Tracking Supported Table Management Supported Wait List Management Supported Waitstaff Management Supported Show More Features Bar POS Features Cash Drawer Management Supported Employee Management Supported Gift Card Management Supported Inventory Control Supported Loyalty Program Supported Separate Checks Supported Split Checks Supported Tips Management Supported Menu Features Color-Coding / Upselling Tools Supported Digital Signage / Menu Boards Not Supported Kiosk Menus Not Supported Menu Design Tools Not Supported Menu Item Management Supported POS Integration Supported Pre-Made Menu Templates Supported Printed/Paper Menus Not Supported QR Code Menus Not Supported Tablet Menus Not Supported Restaurant POS Features Delivery Management Supported Gift Card Management Supported Inventory Management Supported Loyalty Program Supported Mobile Access Supported Online Ordering Supported Order Management Supported Reporting/Analytics Supported Separate Checks Supported Split Checks Supported Table Management Supported Tips Management Supported	Restaurant Management Features Billing & Invoicing Supported Built-in Accounting Not Supported Employee Management Not Supported Food Costing Not Supported Inventory Management Supported Kitchen Management Supported Menu Management Not Supported Payroll Management Not Supported Point of Sale (POS) Supported Reporting/Analytics Supported Reservations Management Not Supported Sales Tracking Not Supported Table Management Supported Wait List Management Not Supported Waitstaff Management Not Supported
Integrations Checkmate Supported Choice QR Supported Craftable Supported Flipdish Supported Freedom Merchants Supported HubWorks Retail Task Management System Supported MarginEdge Supported MarketMan Supported PayPal Supported QuickBooks Online Supported QuickBooks Online Advanced Supported Rambox Supported Shogo Supported Square Payments Supported Stax Supported Tanda Supported Womply Supported Workforce.com Supported Xero Supported eCard Systems Supported Show More Integrations View All 35 Integrations	Integrations Checkmate Not Supported Choice QR Not Supported Craftable Not Supported Flipdish Not Supported Freedom Merchants Not Supported HubWorks Retail Task Management System Not Supported MarginEdge Not Supported MarketMan Not Supported PayPal Not Supported QuickBooks Online Not Supported QuickBooks Online Advanced Not Supported Rambox Not Supported Shogo Not Supported Square Payments Not Supported Stax Not Supported Tanda Not Supported Womply Not Supported Workforce.com Not Supported Xero Not Supported eCard Systems Not Supported Show More Integrations View All 1 Integration
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