Tookan

Tookan

JungleWorks
TourSolver

TourSolver

Nomadia Group
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About

Tookan is a SaaS based software which empowers businesses with Delivery Management and Route Optimization Services. Businesses can improve the operational efficiency of their delivery services with end-to-end route planning, rider allocation, automated dispatch and real-time tracking. Business interfaces powered by Tookan: 1. Central Dashboard: Manage your orders and track on-field personnel from a central dashboard. Powerful geo analytics also enable businesses to improve workforce productivity. 2. Customer app: Provide customers real time tracking of their orders with the delivery riders live location to create transparency and build trust. 3. Delivery app: Allow your riders to find the shortest possible route for delivery with Tookan to save time and money. Provide a clear structure on the tasks/orders to be completed. 4. Manager app: Manage all orders and delivery agents from a single app. Generate advanced analytic reports of orders placed by customers.

About

For 30 years, Nomadia Group has been providing an extensive range of routing & scheduling optimization software to help enhance field forces' productivity by up to 30%. Their software solutions optimize the day-to-day movements of more than 150,000 mobile staff throughout the world: technicians, salespeople, delivery staff. Their Routing & Planning Software flagship is TourSolver. It offers monthly subscription pricing. Mobile Apps are available for iOS and Android Devices. Customer support is provided by email, chat and over the phone during EST working hours. Routing & Planning optimization helps decision-makers define relevant, realistic, and profitable routes while providing high-quality customer service and managing emergencies: installation, repair and maintenance services, sales appointments, pickup, and delivery. Nomadia ensures fast and substantial productivity gains of 20% on average.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

On-demand delivery services, Delivery businesses

Audience

From 20 to 500 users

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$39 / Month
Free Version Not Supported
Free Trial Supported

Pricing

$20.00/month/user
Cost per mobile resource (Technician/Vehicle/Sales Representative) invoiced per year
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.8 / 5
ease 4.6 / 5
features 4.5 / 5
design 4.5 / 5
support 4.6 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 4.7 / 5
features 4.9 / 5
design 4.8 / 5
support 4.7 / 5

Pros & Cons from Real Users

Pros

  • I really enjoy using the Tookan platform because it is fully customizable and it is able to be to be white-labeled.
  • Tookan excels in streamlining delivery operations with its comprehensive suite of features. The platform offers robust route optimization, real-time tracking, and seamless integration with various systems, significantly enhancing operational efficiency. The interface is intuitive, making it accessible for all tech levels. Additionally, customer support is responsive and helpful, providing timely assistance.
  • It is very easy and intuitive to use for the app user. Easy to configure for the administrator, you can create your customized forms, allows you to modify everything you see inside the agent app, from the information you enter, photos, signatures, videos, images, among many others. Excellent monitoring. Includes a very good real time analysis dashboard. Allows you to download all the information in a very easy way to go further in analyzing results and creating new strategies.
  • This app is amazing and is easy to use, I like the design and all the information is easy to find. Never have major issue with it.
  • It is easy to use, has very useful location and tracking plugins, accessible on cell phones and computers.

Cons

  • Time capture features doesn’t meet my current needs.
  • None. The platform meets its expectations, offering comprehensive tools and support without significant drawbacks.
  • For us we have had a great experience so far, we hope to continue in this way.
  • Some time if there is a unit number at the front it will bring me to a different location
  • After a certain number of months the information cannot be extracted from the tickets.

Pros & Cons from Real Users

Pros

  • The delivery information driver activity tracking is fantastic. That improved a lot our customer service.
  • In our line of business, it is essential to be able to cover as many use cases as possible. The 100+ parameters available makes it the only software I tested that model our activity perfectly.
  • I love being able to balance sales territories and have a management tool that handles close to 40K US zip codes.
  • Easy to use, and onboarding e-training in the application, flexible integration. Also, Gartner Certified!
  • New capabilities are rolled-out regularly, and they listen to their users for new features implementation.

Cons

  • The cheaper version does not have real-time appointment optimization, which is a shame.
  • I would love more capabilities in reporting, specifically a customizable BI dashboard, like a drag & drop UI?
  • I have noticed a slow down in performance when working with too many attributes on the zip code optimization.
  • The US localization still needs some work but will probably be up to standards in the very near future.
  • Even though the interactive tutorials are an excellent addition, it would be nice to have a free training session at sign-up.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

JungleWorks
Founded: 2011
United States
jungleworks.com/tookan/

Company Information

Nomadia Group
Founded: 1991
United States
www.nomadia-group.us/toursolver

Alternatives

Detrack

Detrack

Detrack Systems

Alternatives

JOpt.TourOptimizer

JOpt.TourOptimizer

DNA Evolutions GmbH
JOpt.TourOptimizer

JOpt.TourOptimizer

DNA Evolutions GmbH
OnTime 360

OnTime 360

Vesigo Studios
Antsroute

Antsroute

Antsway
OnTime 360

OnTime 360

Vesigo Studios
Tookan

Tookan

JungleWorks

Categories

Courier Supported
Fleet Management Supported
Food Delivery Supported
Last Mile Delivery Supported
Logistics Supported
Mobility Supported
Route Planning Supported

Categories

Courier Features

Barcode Support Supported
Billing & Invoicing Supported
Compensation Management Not Supported
Customer Database Supported
Dispatch Management Supported
Job Assignment Management Not Supported
Label Printing Supported
Order Entry Supported
Routing Supported
Scheduling Supported

Delivery Management Features

Customer Portal Supported
Dispatch Management Supported
Driver ETA Supported
Driver Management Supported
For Courier Services Supported
For Freight Supported
For Restaurants Supported
Order Tracking Supported
Routing Supported
Scheduling Supported
Signature Capture Supported
Surveys & Feedback Supported

Fleet Management Features

Dispatch Management Supported
Employee Management Supported
Fuel Management Not Supported
GPS Tracking Supported
Incident Reporting Not Supported
Inspection Management Not Supported
Inventory Management Not Supported
Maintenance Management Not Supported
Mileage Tracking Not Supported
Motor Pool Not Supported
Routing Supported
Tire Management Not Supported
VIN Lookup Not Supported
Work Order Management Not Supported

Route Planning Features

Capacity Planning Supported
Drag & Drop Scheduling Supported
Driver Management Supported
Emergency Dispatch Supported
GPS Tracking Supported
Performance Metrics Supported
Route Costing Supported
Territory Management Supported

Transportation Dispatch Features

Billing & Invoicing Supported
Computer Aided Dispatch Not Supported
Customer Database Supported
Emergency Dispatch Not Supported
Fuel Management Not Supported
Mileage Tracking Not Supported
Order Management Supported
Routing Supported
Scheduling Supported
Vehicle Tracking Supported

Transportation Management Features

Billing & Invoicing Supported
Carrier Management Not Supported
Customer Management Supported
Dispatch Management Not Supported
Driver Management Supported
Fleet / Equipment Management Supported
Load Management Not Supported
Order Management Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Shipment Management Not Supported

Food Delivery Features

Delivery Tracking Supported
Dispatch Management Supported
For Restaurants Supported
Gift Card Management Not Supported
Menu Management Not Supported
Online Ordering Not Supported
Order Management Supported
Routing Supported
Sales Trend Analysis Not Supported
Supports Loyalty Program Not Supported

Logistics Features

3PL Supported
Barcoding / RFID Supported
Container Tracking Supported
CRM Not Supported
Cross Docking Not Supported
Fleet Management Supported
Inventory Management Supported
Order Management Supported
Purchasing Not Supported
Scheduling Supported
Shipping Management Not Supported
Transportation Management Supported

Mobility Features

App Management Supported
Barcode Scanning Supported
Compliance Management Not Supported
Content Management Not Supported
Data Collection Supported
Data Management Not Supported
File Management Not Supported
Forms Automation Supported
Mobile Messaging Not Supported
Remote Access Not Supported
Remote Systems Monitoring Not Supported

Workforce Management Features

Budgeting & Forecasting Supported
Contractor Management Supported
Employee Lifecycle Management Not Supported
Labor Projection Supported
Performance Appraisal Supported
Recruiting Management Supported
Scheduling Supported
Skills Tracking Supported
Time & Attendance Supported
Variable Workforce Supported

Courier Features

Barcode Support Supported
Billing & Invoicing Supported
Compensation Management Not Supported
Customer Database Supported
Dispatch Management Supported
Job Assignment Management Not Supported
Label Printing Not Supported
Order Entry Not Supported
Routing Supported
Scheduling Supported

Delivery Management Features

Customer Portal Supported
Dispatch Management Supported
Driver ETA Supported
Driver Management Supported
For Courier Services Supported
For Freight Not Supported
For Restaurants Not Supported
Order Tracking Not Supported
Routing Supported
Scheduling Supported
Signature Capture Supported
Surveys & Feedback Supported

Fleet Management Features

Dispatch Management Supported
Employee Management Not Supported
Fuel Management Not Supported
GPS Tracking Supported
Incident Reporting Supported
Inspection Management Not Supported
Inventory Management Not Supported
Maintenance Management Not Supported
Mileage Tracking Supported
Motor Pool Not Supported
Routing Supported
Tire Management Not Supported
VIN Lookup Not Supported
Work Order Management Not Supported

Route Planning Features

Capacity Planning Supported
Drag & Drop Scheduling Supported
Driver Management Supported
Emergency Dispatch Not Supported
GPS Tracking Supported
Performance Metrics Supported
Route Costing Supported
Territory Management Supported

Transportation Dispatch Features

Billing & Invoicing Supported
Computer Aided Dispatch Not Supported
Customer Database Supported
Emergency Dispatch Supported
Fuel Management Supported
Mileage Tracking Not Supported
Order Management Supported
Routing Supported
Scheduling Not Supported
Vehicle Tracking Supported

Transportation Management Features

Billing & Invoicing Supported
Carrier Management Supported
Customer Management Not Supported
Dispatch Management Not Supported
Driver Management Not Supported
Fleet / Equipment Management Not Supported
Load Management Supported
Order Management Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Shipment Management Not Supported

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Not Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Supported
Inventory Management Not Supported
Mobile Access Supported
Payment Collection in the Field Not Supported
Quotes / Estimates Not Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Not Supported

Service Dispatch Features

Billing & Invoicing Supported
Call Center Management Supported
Contract Management Not Supported
Customer Database Supported
Inventory Control Supported
Job Management Supported
Job Tracking Supported
Mobile Access Supported
Routing Supported
Scheduling Supported
Self Service Portal Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Not Supported

Integrations

Google Sheets Supported
Braintree Supported
Ecwid Supported
Flipdish Supported
Google Drive Not Supported
Google Slides Not Supported
Grubhub Supported
Gupshup Supported
Hardis Group Not Supported
MSG91 Supported
Microsoft Dynamics 365 Not Supported
Microsoft Excel Not Supported
Petpooja Supported
QuickBooks Accountants Not Supported
Restolabs Supported
Revel Systems Supported
Salesforce Not Supported
Social Taste Supported
XMAP Not Supported
Zoho Commerce Supported

Integrations

Google Sheets Supported
Braintree Not Supported
Ecwid Not Supported
Flipdish Not Supported
Google Drive Supported
Google Slides Supported
Grubhub Not Supported
Gupshup Not Supported
Hardis Group Supported
MSG91 Not Supported
Microsoft Dynamics 365 Supported
Microsoft Excel Supported
Petpooja Not Supported
QuickBooks Accountants Supported
Restolabs Not Supported
Revel Systems Not Supported
Salesforce Supported
Social Taste Not Supported
XMAP Supported
Zoho Commerce Not Supported
Claim Tookan and update features and information
Claim Tookan and update features and information
Claim TourSolver and update features and information
Claim TourSolver and update features and information