Tookan

Tookan

JungleWorks
TourSolver

TourSolver

Nomadia Group
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About

Tookan is a SaaS based software which empowers businesses with Delivery Management and Route Optimization Services. Businesses can improve the operational efficiency of their delivery services with end-to-end route planning, rider allocation, automated dispatch and real-time tracking. Business interfaces powered by Tookan: 1. Central Dashboard: Manage your orders and track on-field personnel from a central dashboard. Powerful geo analytics also enable businesses to improve workforce productivity. 2. Customer app: Provide customers real time tracking of their orders with the delivery riders live location to create transparency and build trust. 3. Delivery app: Allow your riders to find the shortest possible route for delivery with Tookan to save time and money. Provide a clear structure on the tasks/orders to be completed. 4. Manager app: Manage all orders and delivery agents from a single app. Generate advanced analytic reports of orders placed by customers.

About

For 30 years, Nomadia Group has been providing an extensive range of routing & scheduling optimization software to help enhance field forces' productivity by up to 30%. Their software solutions optimize the day-to-day movements of more than 150,000 mobile staff throughout the world: technicians, salespeople, delivery staff. Their Routing & Planning Software flagship is TourSolver. It offers monthly subscription pricing. Mobile Apps are available for iOS and Android Devices. Customer support is provided by email, chat and over the phone during EST working hours. Routing & Planning optimization helps decision-makers define relevant, realistic, and profitable routes while providing high-quality customer service and managing emergencies: installation, repair and maintenance services, sales appointments, pickup, and delivery. Nomadia ensures fast and substantial productivity gains of 20% on average.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

On-demand delivery services, Delivery businesses

Audience

From 20 to 500 users

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$39 / Month
Free Version
Free Trial

Pricing

$20.00/month/user
Cost per mobile resource (Technician/Vehicle/Sales Representative) invoiced per year
Free Version
Free Trial

Reviews/Ratings

Overall 4.8 / 5
ease 4.6 / 5
features 4.5 / 5
design 4.5 / 5
support 4.6 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 4.7 / 5
features 4.9 / 5
design 4.8 / 5
support 4.7 / 5

Pros & Cons from Real Users

Pros

  • I really enjoy using the Tookan platform because it is fully customizable and it is able to be to be white-labeled.
  • Tookan excels in streamlining delivery operations with its comprehensive suite of features. The platform offers robust route optimization, real-time tracking, and seamless integration with various systems, significantly enhancing operational efficiency. The interface is intuitive, making it accessible for all tech levels. Additionally, customer support is responsive and helpful, providing timely assistance.
  • It is very easy and intuitive to use for the app user. Easy to configure for the administrator, you can create your customized forms, allows you to modify everything you see inside the agent app, from the information you enter, photos, signatures, videos, images, among many others. Excellent monitoring. Includes a very good real time analysis dashboard. Allows you to download all the information in a very easy way to go further in analyzing results and creating new strategies.
  • This app is amazing and is easy to use, I like the design and all the information is easy to find. Never have major issue with it.
  • It is easy to use, has very useful location and tracking plugins, accessible on cell phones and computers.

Cons

  • Time capture features doesn’t meet my current needs.
  • None. The platform meets its expectations, offering comprehensive tools and support without significant drawbacks.
  • For us we have had a great experience so far, we hope to continue in this way.
  • Some time if there is a unit number at the front it will bring me to a different location
  • After a certain number of months the information cannot be extracted from the tickets.

Pros & Cons from Real Users

Pros

  • The delivery information driver activity tracking is fantastic. That improved a lot our customer service.
  • In our line of business, it is essential to be able to cover as many use cases as possible. The 100+ parameters available makes it the only software I tested that model our activity perfectly.
  • I love being able to balance sales territories and have a management tool that handles close to 40K US zip codes.
  • Easy to use, and onboarding e-training in the application, flexible integration. Also, Gartner Certified!
  • New capabilities are rolled-out regularly, and they listen to their users for new features implementation.

Cons

  • The cheaper version does not have real-time appointment optimization, which is a shame.
  • I would love more capabilities in reporting, specifically a customizable BI dashboard, like a drag & drop UI?
  • I have noticed a slow down in performance when working with too many attributes on the zip code optimization.
  • The US localization still needs some work but will probably be up to standards in the very near future.
  • Even though the interactive tutorials are an excellent addition, it would be nice to have a free training session at sign-up.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

JungleWorks
Founded: 2011
United States
jungleworks.com/tookan/

Company Information

Nomadia Group
Founded: 1991
United States
www.nomadia-group.us/toursolver

Alternatives

Detrack

Detrack

Detrack Systems

Alternatives

JOpt.TourOptimizer

JOpt.TourOptimizer

DNA Evolutions GmbH
JOpt.TourOptimizer

JOpt.TourOptimizer

DNA Evolutions GmbH
OnTime 360

OnTime 360

Vesigo Studios
Antsroute

Antsroute

Antsway
OnTime 360

OnTime 360

Vesigo Studios
Tookan

Tookan

JungleWorks

Categories

Categories

Courier Features

Barcode Support
Billing & Invoicing
Compensation Management
Customer Database
Dispatch Management
Job Assignment Management
Label Printing
Order Entry
Routing
Scheduling

Delivery Management Features

Customer Portal
Dispatch Management
Driver ETA
Driver Management
For Courier Services
For Freight
For Restaurants
Order Tracking
Routing
Scheduling
Signature Capture
Surveys & Feedback

Fleet Management Features

Dispatch Management
Employee Management
Fuel Management
GPS Tracking
Incident Reporting
Inspection Management
Inventory Management
Maintenance Management
Mileage Tracking
Motor Pool
Routing
Tire Management
VIN Lookup
Work Order Management

Route Planning Features

Capacity Planning
Drag & Drop Scheduling
Driver Management
Emergency Dispatch
GPS Tracking
Performance Metrics
Route Costing
Territory Management

Transportation Dispatch Features

Billing & Invoicing
Computer Aided Dispatch
Customer Database
Emergency Dispatch
Fuel Management
Mileage Tracking
Order Management
Routing
Scheduling
Vehicle Tracking

Transportation Management Features

Billing & Invoicing
Carrier Management
Customer Management
Dispatch Management
Driver Management
Fleet / Equipment Management
Load Management
Order Management
Quotes / Estimates
Routing
Scheduling
Shipment Management

Food Delivery Features

Delivery Tracking
Dispatch Management
For Restaurants
Gift Card Management
Menu Management
Online Ordering
Order Management
Routing
Sales Trend Analysis
Supports Loyalty Program

Logistics Features

3PL
Barcoding / RFID
Container Tracking
CRM
Cross Docking
Fleet Management
Inventory Management
Order Management
Purchasing
Scheduling
Shipping Management
Transportation Management

Mobility Features

App Management
Barcode Scanning
Compliance Management
Content Management
Data Collection
Data Management
File Management
Forms Automation
Mobile Messaging
Remote Access
Remote Systems Monitoring

Workforce Management Features

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Courier Features

Barcode Support
Billing & Invoicing
Compensation Management
Customer Database
Dispatch Management
Job Assignment Management
Label Printing
Order Entry
Routing
Scheduling

Delivery Management Features

Customer Portal
Dispatch Management
Driver ETA
Driver Management
For Courier Services
For Freight
For Restaurants
Order Tracking
Routing
Scheduling
Signature Capture
Surveys & Feedback

Fleet Management Features

Dispatch Management
Employee Management
Fuel Management
GPS Tracking
Incident Reporting
Inspection Management
Inventory Management
Maintenance Management
Mileage Tracking
Motor Pool
Routing
Tire Management
VIN Lookup
Work Order Management

Route Planning Features

Capacity Planning
Drag & Drop Scheduling
Driver Management
Emergency Dispatch
GPS Tracking
Performance Metrics
Route Costing
Territory Management

Transportation Dispatch Features

Billing & Invoicing
Computer Aided Dispatch
Customer Database
Emergency Dispatch
Fuel Management
Mileage Tracking
Order Management
Routing
Scheduling
Vehicle Tracking

Transportation Management Features

Billing & Invoicing
Carrier Management
Customer Management
Dispatch Management
Driver Management
Fleet / Equipment Management
Load Management
Order Management
Quotes / Estimates
Routing
Scheduling
Shipment Management

Field Service Management Features

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Service Dispatch Features

Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Integrations

Google Sheets
Accenture Cloud Retail Execution
CLYD
Deliverect
Foodics
Google Drive
Google Forms
Grubhub
HERE
Just Eat
Microsoft PowerPoint
Paytm
Pinnacle Cart
QuickBooks Accountants
QuickBooks Online
Shopify
Square POS
Twilio
Uber Eats

Integrations

Google Sheets
Accenture Cloud Retail Execution
CLYD
Deliverect
Foodics
Google Drive
Google Forms
Grubhub
HERE
Just Eat
Microsoft PowerPoint
Paytm
Pinnacle Cart
QuickBooks Accountants
QuickBooks Online
Shopify
Square POS
Twilio
Uber Eats
Claim Tookan and update features and information
Claim Tookan and update features and information
Claim TourSolver and update features and information
Claim TourSolver and update features and information